Director of Ecommerce Pricing
SpreetailSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, EcommerceIndustries
Requirements
- Extensive progressive leadership experience in ecommerce operations, retail returns, or supply chain transformation
- Demonstrated success in leading ecommerce initiatives that improve digital customer experience and reduce operational costs
- Strong analytical and data-driven decision-making skills, with a focus on ecommerce metrics and KPIs
- Proven ability to innovate and drive change in a fast-paced, digital-first environment
- Excellent communication, collaboration, and stakeholder management abilities
- Experience leading cross-functional teams and managing large-scale ecommerce projects
- Commitment to fostering a culture of integrity, ethics, and continuous improvement
Responsibilities
- Lead the strategic planning and execution of ecommerce-focused initiatives to transform the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost optimization
- Oversee the design and implementation of ecommerce returns programs and policies, ensuring a frictionless, omnichannel customer experience while driving return-related cost reductions
- Partner with technology, product, and operations teams to develop and deploy innovative digital solutions that streamline the returns process across all ecommerce channels
- Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for continuous improvement and innovation in returns operations
- Benchmark ecommerce returns performance against industry standards and implement best practices to maintain a competitive edge
- Lead large-scale, cross-functional projects focused on ecommerce returns transformation, ensuring timely delivery and measurable business impact
- Build and nurture partnerships with key internal and external stakeholders to drive alignment and support for ecommerce transformation initiatives
- Foster a culture of integrity, ethics, and continuous learning within the ecommerce operations team
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Director, Operations – Omni Returns role?
The role requires extensive progressive leadership experience in ecommerce operations, retail returns, or supply chain transformation, demonstrated success in leading ecommerce initiatives that improve digital customer experience and reduce costs, strong analytical skills focused on ecommerce metrics, proven innovation in fast-paced environments, excellent communication and stakeholder management, and experience leading cross-functional teams.
What is the salary or compensation for this position?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What company culture does this role promote?
The role involves fostering a culture of integrity, ethics, continuous learning within the ecommerce operations team, and commitment to continuous improvement.
What makes a strong candidate for this Director role?
Strong candidates will have proven leadership in ecommerce operations or returns, success in cost-reducing digital initiatives, data-driven analytical skills, innovation in fast-paced settings, and excellent cross-functional collaboration abilities.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteVP of Revenue Operations
Rad AISalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteDirector of Customer Experience
MercurySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSr Manager, Product Design - Channels
1PasswordSalary not specified
- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
RemoteDirector of Revenue Optimization
WanderSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteAgentic AI Lead (Business Transformation)
Arta Finance$250,000 - $280,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)