Director of Product (Programmable Voice & AI) at Bandwidth

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, AIIndustries

Requirements

BS/BA required
7+ years of product management experience, including 4+ years in Voice, CPaaS, Conversational AI, or CX technologies
Proven ability to define and execute strategy for Programmable Voice APIs, AI agents, conversational AI/LLMs, and workflow automation
Strong track record delivering SaaS or platform products that drive measurable adoption and business outcomes
Deep understanding of real-time communications (PSTN/SIP), WebRTC, call routing, media services, and voice quality metrics
Knowledge of TTS, STT, and LLM fundamentals including prompt design, accuracy/latency tradeoffs, and AI safety/guardrails
Experience working hands-on with Engineering and AI/ML teams to build scalable, reliable product capabilities
API-first product design expertise across developer tooling, SDKs, documentation, and intuitive workflow/builder experiences
Strong communicator with strong analytical and financial modeling skills, comfortable presenting to executives, customers, and partners

Responsibilities

Define the strategy for Programmable Voice, Voice APIs, Conversational AI, and agentic automation built on Bandwidth’s global communications network
Define a clear, data-backed roadmap aligned to company goals and the Annual Operating Plan (AOP)
Identify and prioritize high-impact opportunities to embed voice, AI, and automation into customer journeys and developer workflows
Lead continuous discovery with enterprises, partners, and developers to validate problems in telephony workflows, contact flows, and CX inefficiencies
Translate customer and developer insights into actionable product direction and validated opportunity statements
Drive execution of new Voice AI and Programmable Voice capabilities across APIs, SDKs, orchestration tools, and automation workflows
Ensure AI-driven features meet strict standards for accuracy, reliability, latency, and safety/guardrails
Define pricing, packaging, positioning, and competitive differentiation for voice and AI capabilities, supported by clear business cases
Partner cross-functionally with Engineering, AI/ML, Developer Experience, CX, Sales, and Marketing to deliver scalable products and successful launches
Represent Bandwidth’s voice and AI strategy externally while mentoring product managers and fostering a culture of ownership and rapid learning

Skills

Key technologies and capabilities for this role

Product StrategyRoadmap PlanningVoice APIsWebRTCText-to-SpeechSpeech-to-TextConversational AIAgentic AutomationCPaaSAI Workflow OrchestrationCustomer Discovery

Questions & Answers

Common questions about this position

What experience is required for the Director of Product role?

A BS/BA is required along with 7+ years of product management experience, including 4+ years in Voice, CPaaS, Conversational AI, or CX technologies. Candidates need a proven ability to define and execute strategy for Programmable Voice APIs, AI agents, conversational AI/LLMs, and workflow automation, plus a strong track record delivering SaaS or platform products.

What are the main responsibilities of this position?

You'll define strategy and roadmap for Programmable Voice, Voice APIs, Conversational AI, and agentic automation; lead discovery with customers and developers; drive execution of new capabilities; ensure AI features meet quality standards; define pricing and positioning; and partner cross-functionally while representing the strategy externally.

What is the company culture like at Bandwidth?

Bandwidth celebrates differences and encourages BANDmates to be their authentic selves, with a fun vibe summarized as 'your music matters when you are part of the BAND.'

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Bandwidth

Cloud-based voice and messaging services

About Bandwidth

Bandwidth provides voice, messaging, and emergency services through cloud-based solutions tailored for businesses, including enterprises, service providers, and application developers. Their services allow clients to integrate reliable communication capabilities into their applications and systems. Bandwidth's offerings include voice calling, text messaging, and emergency calling, all designed to ensure high reliability and scalability, which are essential for uninterrupted communication. The company generates revenue through subscription models, where clients pay a recurring fee, and usage-based models, where charges are based on the volume of calls or messages. Regular maintenance and updates are conducted to enhance service performance and reliability. Bandwidth's goal is to deliver dependable communication solutions that meet the evolving needs of businesses in a competitive telecommunications market.

Raleigh, North CarolinaHeadquarters

2005Year Founded

$19.9MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

100% Medical & Dental Coverage

401(k) & College Savings Plan

PTO with Email Embargo

Free Gym Membership

90 Minute Workout Lunches

Employee Development Opportunities

Risks

Emerging CPaaS providers offering lower-cost services threaten Bandwidth's market share.

Rapid AI advancements may outpace Bandwidth's current capabilities, risking competitive edge loss.

Potential regulatory changes in data privacy laws could increase Bandwidth's compliance costs.

Differentiation

Bandwidth offers a unique owner-operated network with global reach and regulatory expertise.

The company integrates AI-ready capabilities into its cloud communications platform, Maestro.

Bandwidth's focus on secure and compliant communication solutions sets it apart in the market.

Upsides

Growing demand for CPaaS solutions boosts Bandwidth's market potential and revenue growth.

AI-driven communication tools enhance customer experience and operational efficiency for Bandwidth.

5G network expansion globally enhances the quality and speed of Bandwidth's services.

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