Director of Operations - Lodging, Ground & Sea at Andersen Corporation

Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Travel Technology, HospitalityIndustries

Requirements

Deep platform and API domain knowledge
Operational discipline and analytical insight
Ability to partner closely with Product Support Activations, End to End Solutioning, Product Management, Global Product Development (GPD), System Engineering, Commercial Supply, and Customer Support teams

Responsibilities

Oversee the operational stability and performance of Sabre’s Hotel, Car and Rail Platform, ensuring industry-leading uptime, response times, and content reliability
Engage with teams responsible for supplier connectivity, content ingestion, and system monitoring to ensure smooth integration and uninterrupted marketplace availability
Partner with Solution Engineering, Agency Teams and Product Development to evolve core platform capabilities, drive scalability improvements, and maintain alignment with business growth targets
Manage day-to-day operational performance through defined KPIs and SLAs, ensuring measurable improvement in pricing and availability accuracy, error reduction, timeouts, look to book and booking success rates
Collaborate with Infrastructure teams to optimize traffic routing, throttling, caching and cache accuracy, and rate optimization strategies that balance system performance and content freshness
Ensure suppliers achieve optimal shopping and booking connectivity performance from effective onboarding, proactive monitoring, and ongoing technical support to ensure alignment with Sabre’s commercial and marketplace strategies
Champion initiatives to improve static content quality, ensuring accurate and comprehensive property descriptions, amenities, and richer image and media content, improving visual consistency and merchandising across the hotel, car and rail portfolio
Collaborate with Product and Operations resources to enhance property normalization, mapping accuracy, and data enrichment pipelines, ensuring best-in-class supplier representation
Lead commercial engagement during incident management and root-cause analysis for technical and business-level issues across the LGS ecosystem
Oversee proactive monitoring, triage, and resolution of connectivity failures, booking discrepancies, and content gaps
Partner with Engineering and Support teams to establish preventive controls and automated detection for recurring patterns or systemic issues
Utilize BigQuery and performance analytics to identify trends in agency and supplier behavior

Skills

Platform Operations

API

Supplier Connectivity

Data Quality

Content Enrichment

Performance Management

System Engineering

Travel Technology

Hotel Systems

Car Platforms

Rail Ecosystem

Product Management

Analytical Insight

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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