Director, Managing Director- 401K Relationship Manager at Fidelity Investments

Covington, Kentucky, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Retirement ServicesIndustries

Requirements

College degree preferred or equivalent work-related experience
Series 7 & 63 required
8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry
Retirement plan record keeping and administration experience
Relationship management experience
Excellent verbal and written communication skills
Excellent organization and time management skills and attention to detail
Demonstrated problem-solving skills
Effective presentation skills, influence and negotiation skills

Responsibilities

Serve as the primary contact for the client and work in a team structure to manage, educate, resolve client issues, build relationships and meet the needs of Plan Sponsors
Verify client agreement about the issues and options before implementing solutions
Develop, manage and maintain strong client relationships
Build strong partnerships based on shared commitment to mutual goals
Set the strategic direction for the plan and demonstrate ultimate ownership and accountability for the client relationship
Act as the client’s 'trusted advisor'
Build client relationships to the highest level of decision makers
Plan and conduct effective in-person and/or phone meetings
Make thorough plans and preparations for client meetings
Properly plan, influence, and implement Fidelity solutions to address needs
Differentiate Fidelity's benefits approach against competitive benefit solutions
Facilitate discussions with clients regarding legal, regulatory and design issues across the plan
Consult with clients on qualified and potentially nonqualified plan design alternatives
Coordinate internal resources to provide analysis and recommendations to clients on design alternatives
Analyze the client’s investment architecture and provide appropriate alternatives
Identify key drivers and maintain consistent formal/informal contact with key client decision makers
Actively facilitate Investment Review meetings
Work closely and actively lead discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity
Assist Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries
Own the client relationships for which they are accountable, including problem resolution on behalf of clients to produce a satisfactory outcome
Act as the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client
Build and develop strong internal working relationships with Fidelity personnel in support of service delivery

Skills

Key technologies and capabilities for this role

Series 7Series 63Relationship ManagementClient Service401KRetirement PlansRecord KeepingPlan AdministrationCommunication SkillsPresentation SkillsNegotiationProblem SolvingTime Management

Questions & Answers

Common questions about this position

What licenses are required for this Managing Director role?

Series 7 & 63 licenses are required.

What experience is needed for the 401K Relationship Manager position?

Candidates need 8+ years of Relationship Management or Client Service experience, preferably in the Retirement/401K industry, along with retirement plan record keeping and administration experience.

What key skills are essential for this role?

Essential skills include excellent verbal and written communication, organization and time management with attention to detail, problem-solving, presentation, influence, and negotiation skills.

How does the team structure work for this position?

The role works in a team structure collectively responsible for managing client relationships, with the Managing Director as the primary client contact and lead associate for the Book of Business, supported by functions like Client Service Manager and Testing and Reporting Analyst.

What makes a strong candidate for this Managing Director role?

A strong candidate has a college degree or equivalent experience, required licenses, extensive 401K industry experience, and skills in relationship management, problem-solving, presentations, and acting as a trusted advisor to build partnerships with decision makers.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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