[Remote] Director, Key Account Management, North America at 360Learning

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR TechnologyIndustries

Requirements

Candidates must have at least 5 years of experience leading a sales or account management team and a proven track record as a top performer in the software and/or SaaS industry, with HR solutions experience being a significant advantage. Strong analytical and organizational skills, data-driven decision-making abilities, and experience in fast-growing, agile environments are essential. A customer-first mindset, strong communication skills, and a deep understanding of HR technology, including integrations and advanced functionalities, are also required.

Responsibilities

The Director of Key Account Management will execute and scale the North American KAM strategy to drive renewals and expansions through proactive customer initiatives. This role involves leading a team of 4-6 Key Account Managers, performing regular pipe reviews, ensuring accurate business reporting, and providing hands-on coaching to enhance team performance. Responsibilities also include identifying market segment specificities, adapting KAM processes, defining territories, participating in recruitment, onboarding new team members, and meeting quarterly sales and renewal quotas.

Skills

Key Account Management

Sales Strategy

Customer Success

Team Leadership

Sales Forecasting

Account Planning

Sales Coaching

SaaS

HR Solutions

Sales Management

Analytical Skills

Process Improvement

Recruitment

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters

2013Year Founded

$235.7MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.

Economic uncertainties may impact 360Learning's expansion plans in North America.

Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.

The platform integrates with Salesforce and HR systems to align training with business goals.

360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.

Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.

Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

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