Director, Island Operations at The Walt Disney Company

Kissimmee, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Travel, Entertainment, Cruise LineIndustries

Requirements

10+ years of progressive hotel, resort or similar leadership experience, including global resorts
Experience in multi-property resort management and launching new properties
Understanding of the engineering/maintenance function

Responsibilities

Accountable for Annual Operating Planning (AOP) for Island destinations, inclusive of defining growth opportunities, capital projects, etc
Responsible for all related financial and operational results (cost, budgets and revenues)
Develop and articulate the long-term departmental business priorities while providing day-to-day leadership and operational direction through clear expectations and consistent accountability
Develop innovative strategies to maximize the commercial potential to increase profits, reduce costs, and transform our business to provide world-class experiences to our guests
Provide leadership and guidance for all aspects of island destination operations including Maintenance, Recreation, Security, Landscaping, Tram and Boat Operations, Pest Management, Retail and Food and Beverage
Research, develop, and implement new business opportunities for both guest, cast/crew satisfaction and island revenues
Develop strategies and tactics for overall service delivery, guest experience, physical asset conditions and overall island destination excellence
Develop and support strong partnerships with third party vendors and service providers
Provide leadership and oversight to Island Operations Directors, Manager Island Projects & Operations and Manager Island Operations to see that island cast services and facilities are maintained at expected levels
Partner, collaborate and integrate with all ship and shoreside lines of business to support the Island Operation including Safety, Security and Environmental Policy and Compliance, Hotel Operations, Marine Operations, Technical Operations, Entertainment and Port Adventures, Animal Programs, Purchasing and Logistics, Human Resources, Retail, Food and Beverage and Pest Management
Provide inspiring leadership and direction for environmental, conservation, safety, and social responsibility initiatives
Conduct regular property visits to ensure brand and standards are being achieved
Provide operational support and strategic planning assistance for new itineraries
Leverage relationships within Disney Cruise Line, industry organizations, internal peer organizations, and key external stakeholders to maximize effective outreach and continuously explore best practices for our Island destinations

Skills

Key technologies and capabilities for this role

Strategic PlanningOperational LeadershipFinancial ManagementBudgetingRevenue OptimizationCost ReductionCapital ProjectsCross-Functional IntegrationGuest Service ExcellenceBusiness Transformation

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require on-site work?

This information is not specified in the job description.

What leadership experience is required for the Director, Island Operations role?

The role requires providing overall strategic, operational direction, cross-functional integration, and innovative leadership, along with day-to-day leadership through clear expectations and consistent accountability.

What is the company culture like at Disney Cruise Line?

The culture emphasizes bringing the magic of Disney to life, creating cherished memories, acting responsibly for safety, and working toward excellence united by Disney values in a diverse and inclusive environment.

Who does the Director, Island Operations report to?

The Director of Island Operations reports to the Vice President, Port Strategy, Development & Operations.