Director, GenerativeAgent at ASAPP

Mountain View, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Customer ExperienceIndustries

Requirements

Proven experience building enterprise products powered by large language models (LLMs) and leading multiple geo-distributed teams
Proven technical leader with experience guiding engineering teams in innovation and product development
Strong engineering background with intermediate Python skills and familiarity with additional languages and open-source AI frameworks
Skilled in designing and implementing technical solutions to complex engineering challenges
Experienced in building, deploying, and maintaining production-grade machine learning models
Track record of bringing cutting-edge innovations into real-world applications
Hold a Master’s degree in a STEM field or at least 10-15 years hands-on experience building scalable enterprise software
Adept at collaborating with research teams, brainstorming innovative ideas, and jointly developing research roadmaps
Strong technical leadership, mentor managers and senior individual contributors, and foster a culture of excellence and collaboration
Exceptional people management and communication skills
Committed to continuous learning, cross-team collaboration, and knowledge sharing
What we'd like to see
Experience building AI products for the enterprise market
A publication record in NLP

Responsibilities

Play a major role in leading teams and building products using the latest innovations around LLMs and agentic systems
Lead multiple teams building core product capabilities, including areas of observability of agentic systems, designing and building feedback loops to improve agentic systems, and techniques for diagnosing issues / optimizing prompt configurations
Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure
Keep up with and apply the latest innovations from the NLP / Speech community that could impact our product

Skills

LLMs

Large Language Models

Observability

Agentic Systems

Prompt Engineering

Feedback Loops

Technical Leadership

People Management

Geo-distributed Teams

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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