Director, GenerativeAgent at ASAPP

Mountain View, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Customer ExperienceIndustries

Requirements

Proven experience building enterprise products powered by large language models (LLMs) and leading multiple geo-distributed teams
Proven technical leader with experience guiding engineering teams in innovation and product development
Strong engineering background with intermediate Python skills and familiarity with additional languages and open-source AI frameworks
Skilled in designing and implementing technical solutions to complex engineering challenges
Experienced in building, deploying, and maintaining production-grade machine learning models
Track record of bringing cutting-edge innovations into real-world applications
Hold a Master’s degree in a STEM field or at least 10-15 years hands-on experience building scalable enterprise software
Adept at collaborating with research teams, brainstorming innovative ideas, and jointly developing research roadmaps
Strong technical leadership, mentor managers and senior individual contributors, and foster a culture of excellence and collaboration
Exceptional people management and communication skills
Committed to continuous learning, cross-team collaboration, and knowledge sharing
What we'd like to see
Experience building AI products for the enterprise market
A publication record in NLP

Responsibilities

Play a major role in leading teams and building products using the latest innovations around LLMs and agentic systems
Lead multiple teams building core product capabilities, including areas of observability of agentic systems, designing and building feedback loops to improve agentic systems, and techniques for diagnosing issues / optimizing prompt configurations
Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure
Keep up with and apply the latest innovations from the NLP / Speech community that could impact our product

Skills

Key technologies and capabilities for this role

LLMsLarge Language ModelsObservabilityAgentic SystemsPrompt EngineeringFeedback LoopsTechnical LeadershipPeople ManagementGeo-distributed Teams

Questions & Answers

Common questions about this position

Is this a remote role or does it require office presence?

This is a hybrid role with weekly in-office responsibilities at offices in New York City and Mountain View.

What technical skills are required for the Director, GenerativeAgent role?

Candidates need a strong engineering background with intermediate Python skills, familiarity with additional languages and open-source AI frameworks, experience building and deploying production-grade machine learning models, and proven experience with enterprise products powered by large language models (LLMs).

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at ASAPP?

ASAPP values customer obsession, purposeful speed, ownership, relentless focus on outcomes, clarity over complexity, and continuous evolution through curiosity, data, and craftsmanship. They work in tight, skilled teams and seek technologists who thrive in fast-paced environments with a globally diverse team.

What makes a strong candidate for this role?

A strong candidate has proven technical leadership with experience guiding engineering teams, leading multiple geo-distributed teams, exceptional people management and communication skills, a Master’s degree in a STEM field or 10-15 years of hands-on experience building scalable enterprise software, and a track record of bringing innovations into real-world applications.

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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