Director, Engineering Operations at Procore Technologies

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Technology, SaaSIndustries

Requirements

10+ years of enterprise-grade production operations experience with world class 24x7 incident management policies and procedures
Relevant operational experience in SaaS or high volume transactional environments serving millions of global users
7+ years of leadership experience in governing and managing engineering toolchains to drive engineering excellence and standards across a diverse tech landscape
Experience with global follow-the-sun engineering response procedures as well as handling customer communications at an executive level
Proven data-driven leadership with creating frameworks, templates, processes, and cadences that facilitate decision-making, including metrics

Responsibilities

Develop and execute Procore’s global operations strategy while regularly communicating with executive leadership
Deliver and operate an effective incident management framework, leading and coordinating incident response efforts globally, ensuring minimal downtime while establishing world class operation standards and communication protocols during incidents
Identify and mitigate operational risks
Build and manage a high-performance SRE team, troubleshoot complex problems, setting performance goals and metrics, ensuring systems meet or exceed established benchmarks
Develop and maintain contingency plans to address potential disruptions
Versed in various compliance policies and procedures including, but not limited to, disaster recovery, change management, security protocols, audit compliance, and support
Manage teams responsible for Maintenance and Operations of Procore FedRAMP authorized systems and environments
Collaborate, where appropriate, with various internal teams such as customer relations, legal, quality, product and engineering, as well as senior leadership
Develop and manage the operations budget, ensuring cost-effectiveness
Oversee global engineering response of all production systems and leadership of Site Reliability and Engineering teams
Oversee the response, resolution, and coordination of on-call teams to maximize the availability and reliability of all Procore production systems
Lead weekly operational reviews detailing major incidents, oversee incident retrospectives, and ensure timely remediation plans are completed with high quality to avoid future incident repeats
Work closely with internal product teams to influence opportunities that improve Procore products and services from an operational lens
Deliver and execute well-designed and strategically aligned operational policies and procedures to minimize downtime for Procore’s customers as well as preparing and approving customer facing incident reports
Leverage previous operational experience to facilitate world-class operational runbooks, disaster recovery procedures, and compliance policies
Work with customer support, external comms, and legal representatives as appropriate
Regularly present executive leadership summaries concerning Procore state of operations

Skills

Key technologies and capabilities for this role

Site Reliability EngineeringIncident ManagementOn-Call CoordinationOperational ReviewsIncident RetrospectivesRunbooksDisaster RecoveryCompliance PoliciesSREProduction Systems

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What are the key responsibilities of the Director, Engineering Operations?

You will oversee global engineering operations, lead SRE teams, manage incident response and retrospectives, develop operational strategies and policies, and ensure system reliability and compliance.

What experience is needed for this role?

The role requires experienced operational and technical leadership skills, expertise in incident management, SRE practices, compliance policies like disaster recovery and change management, and the ability to manage high-performance teams.

Where does this position report to and what's the location context?

This position reports to the VP, Runtime Platform & Architecture based in the Greater Austin, TX metropolitan area.

What makes a strong candidate for this Director role?

A strong candidate has proven operational leadership in global engineering, experience building SRE teams, expertise in incident management and risk mitigation, and the ability to develop strategies and compliance procedures while communicating with executives.

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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