Senior Product Manager, Payment Cards
WealthsimpleSalary not specified
Full Time
Senior (5 to 8 years)
Director/Consultant, Wealth Product & Experience Personal Cards – Credit Card at Fidelity Investments
Westlake, Texas, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
- Bachelor’s Degree required and 8-12 years of experience, focused in the financial services, credit cards area
- Background and passion for solving customer problems and delivering engaging, personalized, digital solutions
- Strong focus on execution, identifying and removing impediments to progress
- Demonstrated knowledge of business analyst techniques, such as: benchmarking, business rules analysis, user stories, user acceptance testing and product documentation
- Strong analytical skills and ability to apply critical thinking skills and understand sophisticated customer needs
- Project management skills to run execution teams aligned to strategic plans & objectives
- Strong listening, presentation and persuasion skills to achieve consensus with multiple audiences
- Agile mindset; ability to work on initiatives simultaneously and with multiple stakeholder groups, both internal and external to Fidelity
- Proved track record of bringing innovative Mobile and Web products to a diverse customer base
- Familiarity with Agile process & tools (Jira, Mural) including possessing good story-writing skills is preferred
- Active participation and/or leading in the prioritization of the squad work defining requirements, understanding business & technology needs, and writing Agile stories
Responsibilities
- Understanding the needs and problems of our customers, by partnering with our customer research team to conduct surveys, interviews, and focus groups
- Evaluating the competitive landscape to understand potential differentiation
- Driving and supporting key aspects of the development life cycle, including requirements, UX design, API development, testing of end to end customer experiences
- Performing business testing on new functionality, operational processes, and end user experience. Also, participates in/leading readiness and rollout activities related to production releases
- Navigate multiple partners and processes to simplify communications and client engagement experiences while maintaining compliance and regulatory standards. This includes working with our outside vendor that issues the credit card and provides front line customer service
- Ability to find opportunities for innovation and taking thoughtful risks to get the work done better and faster by cultivating positive relationships working collaboratively across Fidelity to deliver business outcomes
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary or compensation for this role?
This information is not specified in the job description.
Is this position remote or does it require office work?
This information is not specified in the job description.
What skills and experience are required for this position?
The role requires a Bachelor’s Degree and 8-12 years of experience in financial services or credit cards, strong analytical and project management skills, knowledge of business analyst techniques like user stories and testing, an Agile mindset with familiarity in tools like Jira, and excellent communication skills.
What is the company culture like for this role?
The culture emphasizes collaboration across internal and external teams, a self-starter mindset committed to delivering results, delighting customers, innovation through thoughtful risks, and working in an Agile environment to bring products to market.
What makes a strong candidate for this Director/Consultant role?
Strong candidates have 8-12 years in financial services or credit cards, passion for solving customer problems with digital solutions, proven execution skills, Agile experience with tools like Jira, and the ability to manage projects and stakeholders effectively; the level (Consultant or Director) depends on skills and experience.
Fidelity Investments
Investment management and financial services provider
About Fidelity Investments
Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.
Boston, MassachusettsHeadquarters
1946Year Founded
$120,238.8MTotal Funding
DEBT_FINANCINGCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance
Mental Health Support
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Parental Leave
Student Loan Assistance
Tuition Reimbursement
Risks
Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.
Increased competition from Vanguard's new division could draw clients away from Fidelity.
Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.
Differentiation
Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.
Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.
Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.
Upsides
Increased adoption of wearable tech could boost Fidelity's mobile solutions.
Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.
Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.
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