Director, Account Management at Adyen

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

10+ years experience in building and managing large multi-level teams
8+ years experience in account management, business development, consulting, or a related field
Payments experience not required but a plus
Full professional proficiency in English
Energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills
Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment
Excellent written and oral communicator and team player with strong management skills and business aptitude
Based out of San Francisco office (hybrid workplace, no remote-only)
Full-time position with a minimum of 40 hours/week
Some domestic and international travel required

Responsibilities

Lead a team of managers and their direct reports; develop, motivate, and coach in areas including people management, expectation setting, commercial growth, and conflict management
Serve as an executive stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of merchants
Set clear individual and team goals focused on commercial growth; report on performance and metrics at an executive level
Identify and work with cross-functional teams to improve internal processes to enhance merchant experience
Create plans and execute company commercial goals
Create an inspiring and collaborative team environment with an open communication/feedback culture
Recruit and develop new team members in line with Adyen culture and required skills

Skills

Key technologies and capabilities for this role

Account ManagementTeam LeadershipPeople ManagementCoachingCommercial GrowthStrategic ConsultingPerformance MetricsCross-Functional CollaborationProcess ImprovementStakeholder Engagement

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This role is based out of the San Francisco office with a hybrid workplace that values in-person collaboration; remote-only roles are not offered.

What are the minimum qualifications for this position?

Candidates need 10+ years experience in building and managing large multi-level teams, 8+ years in account management, business development, consulting, or a related field, full professional proficiency in English, with payments experience as a plus.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Adyen?

Adyen fosters an environment with opportunities for success, backed by a culture of support where motivated individuals tackle challenges as a team, emphasizing open communication, feedback, collaboration, and developing future leaders.

What makes a strong candidate for this Director role?

A strong candidate is an energetic self-starter with a proven commercial edge, entrepreneurial track record, strong negotiation and management skills, excellent communication, and experience leading cross-functional initiatives in a fast-paced environment.

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Global exchange program

Adyen+

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Normal course of life

Risks

Increased competition from Spendesk in the European market threatens Adyen's market share.

BNPL expansion may lead to regulatory scrutiny in consumer protection-focused regions.

Collaboration with Doctolib exposes Adyen to healthcare data privacy and security risks.

Differentiation

Adyen offers a unified platform for online, in-store, and mobile payments.

The company holds acquiring licenses, allowing direct payment processing without third-party banks.

Adyen's AI-powered Uplift suite optimizes payment conversion and fraud management.

Upsides

Partnership with Intuit expands reach among UK small and mid-market businesses.

Collaboration with Affirm taps into a $185 billion BNPL market opportunity.

Adyen's healthcare partnerships open new revenue streams in the European market.

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