Dir. Comms - Global Market Experience at eBay

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, TechnologyIndustries

Requirements

12+ years of experience in internal and executive communications, with proven success in global, matrixed organizations—ideally in ecommerce, retail, tech, or platform environments
8+ years leading high-performing communications teams and delivering programs from strategy through execution
Demonstrated ability to support organizational transformation, including change management, team integration, and modernization initiatives
Global fluency: strong cultural awareness and the ability to tailor messaging across diverse audiences; language skills or multicultural experience

Responsibilities

Develop and lead a global internal communications strategy that supports GMX’s vision, strategic priorities, and transformation across all markets
Serve as a trusted advisor to senior leadership, shaping authentic messaging around market entry, customer experience, cross-border trade, localization, and sustainability
Translate complex strategies—from AI-driven localization to platform modernization—into clear, engaging messaging that resonates across languages, roles, and geographies
Enable change management and integration of new teams by creating communications that reinforce ways of working, culture-building, and organizational alignment
Partner with the Chief of Staff and People Partner to guide employees through transformation, focusing on engagement, resilience, and team health
Collaborate across functions (Global Communications, Product, Tech, Analytics, Business Operations) to ensure consistency and alignment with company-wide priorities
Support executive communications including leadership narratives, All Hands, emails, campaigns, and video scripts that amplify the voice of GMX leadership
Adapt communications for regional and cultural nuance, fostering inclusion and unity across a globally dispersed workforce
Build rhythms and feedback mechanisms to measure the impact and effectiveness of communications, and continuously improve

Skills

Internal Communications

Employee Communications

Strategic Communications

Change Management

Global Communications

Cross-Cultural Communication

Leadership Communications

Team Integration

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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