Digital Technology (DT) - Business Operations Analyst Intern at ServiceNow

San Diego, California, United States

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Current enrollment in a full-time master's program in Computer Science or a related discipline at an accredited university, graduating December 2026 or later
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
Highly data-driven, analytical mindset with great attention to detail and passion for data integrity
Technically astute, solid communicator, intellectually curious, and fast learner
Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (Snowflake and Power BI preferred)
Excellent communication and stakeholder management skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Familiarity with enterprise tools (ServiceNow, Power Platform) is a plus

Responsibilities

Partner with the DT Business Operations Lead and leadership team to manage and accelerate operational rhythms and processes for Digital Technology, a global organization of over 1,500 employees
Utilize a strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation
Analyze business performance data and develop insights to inform decision-making
Support financial planning, forecasting, and resource allocation processes
Create dashboards, reports, and presentations for executive stakeholders
Participate in stakeholder communications by preparing materials, facilitating sessions, and documenting outcomes

Skills

Business Operations

Analytics

Data Analysis

Financial Planning

Forecasting

Dashboards

Reporting

Presentations

Stakeholder Communications

Process Improvement

Automation

Business Processes

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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