Diabetes Patient Service representatives at Medtronic

Herzliya, TA, Israel

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Experience in customer service position
Fluency (native speaker) in Hebrew, good level English
High sense of empathy and patience
Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
Ability to present information in a clear and timely manner to customers experiencing medical emergencies
High sense of responsibility, accountability, reliability

Responsibilities

Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device
Provide patients with ongoing personalized support and education to help them make the most of their diabetes management
Concisely and accurately document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes)
Coordinate return flow for all products for quality analysis
Follow up on and monitor the product complaint resolution back to the customer

Skills

Key technologies and capabilities for this role

Customer ServiceDiabetes ManagementTechnical SupportTroubleshootingPatient EducationProduct SupportCommunicationEmpathy

Questions & Answers

Common questions about this position

What is the employment type and duration for this role?

This is a full-time position offered as a one-year fixed-term contract.

Is this position remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this role?

Required experience includes customer service positions, fluency in Hebrew as a native speaker with good English, high empathy and patience, effective communication to resolve issues, and a high sense of responsibility.

What is the company culture like at Medtronic for this team?

The team is growing in Israel, highly trained, dedicated, and professional, focusing on providing empathetic support, great customer experience, and helping patients manage diabetes.

What makes a strong candidate for this Diabetes Patient Service Representative role?

Strong candidates have customer service experience, native Hebrew fluency with good English, high empathy, patience, clear communication skills especially in emergencies, and a sense of responsibility.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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