Developer Advocate - NA Remote

Namibia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Communications, Customer Intelligence, SaaSIndustries

Requirements

Candidates must possess a solid understanding of integration development and APIs. They should be proficient in writing code examples, demos, and sample integrations to aid other developers. Strong relationship-building skills with external partners and developers, including providing technical guidance and strategic insight, are essential. The ideal candidate is self-driven, organized, and thrives in fast-paced, evolving environments, with a curiosity for the business side of partnerships.

Responsibilities

The Developer Advocate will support and guide partners and developers in building, testing, and optimizing integrations with Aircall, offering insights, assets, and troubleshooting. They will collaborate with internal teams to maintain and expand the Developer Portal, SDKs, and public API resources. Responsibilities include owning and expanding integration knowledge resources, developing code and content to empower developers, determining strategies to scale developer relations efforts, and serving as the voice of developers within Aircall by collecting feedback and advocating for product enhancements.

Skills

APIs

Integrations

Developer Experience

Community Engagement

Technical Documentation

CRM Integrations

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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