Desktop Support Analyst at Pantheon Ventures Careers

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Private Equity, Investment ManagementIndustries

Requirements

GCSEs or equivalent
Professional qualifications – preferably some formal IT training
ITIL certification desirable but not essential
Any Microsoft qualifications in Microsoft Azure, Office 365 or other
Ability to respond timely to end users and resolve issues
Excellent customer service, high levels of communication and the ability to manage problems through to completion
Experience supporting Windows 10/11 environments
Excellent working knowledge of core Microsoft products; Word, Excel, PowerPoint, Outlook, Edge etc
Office 365 experience – User Account Management & Troubleshooting
Working knowledge of Windows Server, Microsoft Active Directory and its associated tools
Experience supporting remote access systems including MFA and VPN connections
Demonstrable commitment to quality, service and problem management
Knowledge of Microsoft Azure
Knowledge of Sharepoint
Knowledge of AV systems, such as Creston and Cisco
Knowledge of Endpoint Manager (Intune), SCCM, Auto Pilot
Knowledge of the Private Equity industry is a nice-to-have but not essential

Responsibilities

End user support for all Pantheon offices. Ensure that all tickets are logged and resolved in a timely and effective manner (according to Pantheon defined SLAs)
Provide in person support at the San Francisco office as required. Possibility cover/travel required in other offices (New York, Chicago) depending on the business need for support
Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines
Ensure compliance with relevant laws, regulations and Pantheon policy (including reporting compliance risks and maintaining appropriate standards of conduct)
Playing a part in the efficient onboarding, moving and offboarding of Pantheon staff and vendors resources
Supporting AV systems and Telephony in all Pantheon offices
Must be flexible and be able to work outside of the core working hours, where required

Skills

Desktop Support

End User Support

Ticket Management

IT Troubleshooting

Office 365

Active Directory

Hardware Support

SLAs

Pantheon Ventures Careers

Global private markets investment management firm

About Pantheon Ventures Careers

Pantheon manages investments in private markets for a diverse group of over 1,000 clients, including pension plans, insurance companies, and private wealth clients. Their investment approach covers various asset classes and stages, offering flagship funds, integrated programs, and tailored solutions to meet client needs. Pantheon also oversees Pantheon International Plc and Pantheon Infrastructure Plc, both listed on the London Stock Exchange. With $88.9 billion in assets under management as of September 2022, Pantheon stands out from competitors through its extensive global presence and a long-standing reputation since its founding in 1982. The company's goal is to provide effective investment solutions that cater to the unique requirements of their clients in the private markets.

London, United KingdomHeadquarters

1982Year Founded

$379.4MTotal Funding

SECONDARY_PRIVATECompany Stage

Venture Capital, Financial ServicesIndustries

201-500Employees

Risks

Leadership transition to Kathryn Leaf in 2025 may disrupt growth.

Market concentration in infrastructure secondaries could pose risks if demand shifts.

Changes in the infrastructure sector may affect Pantheon's focused investment strategy.

Differentiation

Pantheon has a 40-year history in private market investments since 1982.

The firm manages $88.9 billion in assets across diverse global markets.

Pantheon offers customized investment solutions and flagship fund offerings.

Upsides

Pantheon raised $5.3 billion for its Global Infrastructure Fund IV in 2023.

Kathryn Leaf's appointment as CEO in 2025 promises leadership continuity and innovation.

Pantheon's global expansion includes offices in Tokyo and Berlin for regional opportunities.

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