Desk Side Support Engineer - London at Accenture

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, ConsultingIndustries

Requirements

At least 2 years’ experience in a similar role
Strong communication skills; Excellent English (written and spoken)
Ability to work under pressure
Ability to be empathic and sympathetic to users
Knowledge of AD, Azure AD, Intune, Autopilot, Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint
Working knowledge of Service Now, Adobe products and DocuSign
Knowledge of supporting Windows based and Mac Devices
Microsoft Certification

Responsibilities

Act as an onsite point of contact for the user base
Take ownership of customer issues ensuring tickets are resolved within a timely manner
Troubleshoot Hardware issues including Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers
Manage escalations from the Help desk remote team
Capture all interactions and ticket resolutions within the ticketing system ServiceNow to aid trending and service improvements
Escalate tickets to the relevant support teams when necessary
Contribute to the Knowledge-base when new work instructions or fixes are identified in the ticketing tool (customer specific or generic)

Skills

Desk Side Support

IT Support

Hardware Troubleshooting

Software Support

Windows

Active Directory

Customer Service

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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