Deployment Manager at The Walt Disney Company

Tampa, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Hospitality, Customer ServiceIndustries

Requirements

Minimum of 2 years of workforce, labor, scheduling or deployment experience AND/OR a minimum of 3 years contact center experience
Able to connect various data points and inputs to effectively articulate a compelling story for change through various systems including PowerPoint, Excel, and NiCE IEX
Analytical and able to dig into data and conduct quantitative analysis with qualitative insight driving compelling and actionable recommendations
High degree of operational agility based on the needs of the business while executing tasks effectively
Effectively build teams with courage, confidence and integrity, and lead the team through change
High degree of focus on being solution-orientated with a ‘solving for yes’ attitude
Excel at balancing multiple requests, staying organized and prioritizing deadlines and deliverables to exceed expectations
Passionate about applying new process improvements and technology to improved ways of working
Bachelor’s Degree in relevant field, or equivalent work experience

Responsibilities

Oversee the Disney Central Deployment Command Center – a central hub of operational oversight to identify that the Right Cast Members are available for the Right Guest needs at the Right Time
Lead a team of Deployment Specialist Hourly and Salaried Cast to provide inspirational, motivational and personal growth opportunities; cultivating an environment inclusive of all Cast Members and the talents they bring
Problem solves complex “in the day” and “in the week” operational scenarios
Develop innovative ideas and encourage creative thinking for establishing best practices to streamline processes and communication, enhancing the Command Center environment
Develop positive, trusting and effective working relationships with internal business unit managers and executives to creatively identify solutions to volume fluctuations
Analyze key data points to make informed decisions regarding real-time Guest needs
Continuously improve processes within the Deployment Command Center to ensure the team and partners optimize working smarter, not harder
Be part of a great team but also capable of operating independently to manage relationships, deliverables and expectations with business partners
Have business savvy to understand the interdependence of each operational business coupled with Guest behavior to drive workload across multiple interaction channels (phone, chat, messaging, email, video)
Be continuously curious to evolve the Disney Central Command Center with new ways to support the business, view data and remain mindful to improve processes and identify efficiencies