Decision Center Associate at GOAT Group

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, FashionIndustries

Requirements

Quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
Experience dealing directly with customers and suppliers
Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
Resilience in a fast-paced and variable environment
Ability to stand for long periods (up to 12 hours)
Ability to lift and move boxes (up to 35 pounds)
Availability and willingness to work extended hours, including weekends and holidays, during peak periods

Responsibilities

Adhere to SOPs and Operations SLAs to complete all tasks with a high degree of accuracy and quality
Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
Take quick and accurate photos of sneakers in alignment with brand standards
Understand shoe conditions identified as "issues" by GOAT standards
Understand GOAT's order statuses to help triage problematic orders
Work in a dynamic warehouse environment with heavy equipment
Remain flexible to perform other duties as required and assigned

Skills

Key technologies and capabilities for this role

SOP adherenceCustomer serviceIssue resolutionInventory accuracyPhotographyTime managementAttention to detailOrder triage

Questions & Answers

Common questions about this position

What is the hiring range for this position?

This information is not specified in the job description as the exact range is cut off, but it mentions a hiring range plus benefits, with starting pay determined by factors like location, skills, experience, and market demands.

What benefits are offered for this role?

Benefits include 401K, paid time off, dental, medical, vision, disability, and life insurance options.

Is this a remote position or does it require on-site work?

This is not a remote position; it requires working in a dynamic warehouse environment with heavy equipment, including the ability to stand for up to 12 hours and lift boxes up to 35 pounds.

What skills and experience are required for the Decision Center Associate role?

Required skills include strong organization and time management with attention to detail, experience dealing directly with customers and suppliers, resilience in a fast-paced environment, and being a quick learner and self-starter.

What makes a strong candidate for this position?

A strong candidate is results-oriented with a learner’s mindset, thrives in a fast-paced warehouse environment, has customer service experience, and can handle physical demands like standing for 12 hours and lifting 35 pounds while maintaining accuracy.

GOAT Group

Marketplace for authentic sneakers and apparel

About GOAT Group

GOAT Group operates four brands—GOAT, Flight Club, Grailed, and alias—focused on providing authentic sneakers, apparel, and accessories to a global community of over 50 million members in 170 countries. The company connects buyers and sellers through its platforms, ensuring product authenticity with strict verification processes. Revenue is generated through transaction fees, premium services, and partnerships. GOAT Group stands out in the competitive fashion and streetwear market by catering to sneaker enthusiasts, fashion-forward individuals, and collectors, while leveraging its technological infrastructure to create a secure and seamless marketplace experience.

Bellflower, CaliforniaHeadquarters

2010Year Founded

$479.2MTotal Funding

SERIES_FCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Risks

FTC's $2M penalty may harm GOAT's reputation and consumer trust.

Intensifying competition in sneaker and streetwear markets could erode GOAT's market share.

Integration challenges from Grailed acquisition may distract from GOAT's core operations.

Differentiation

GOAT Group offers a unique marketplace for authentic sneakers and streetwear.

The company operates globally with 13 physical locations and extensive e-commerce platforms.

GOAT ensures product authenticity through rigorous verification processes, enhancing buyer trust.

Upsides

GOAT's $300M funding boosts growth and expansion opportunities in global markets.

Rising sneaker culture expands GOAT's customer base and market potential.

Collaborations with high-profile designers attract fashion-forward consumers to GOAT's platform.

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