Data Scientist - LLM Pipeline focus at Gorgias

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

(None explicitly stated)

Responsibilities

Think as an Engineer to develop systems that can scale and allow for fast, reliable, and trusted iterations
Apply scientific and engineering principles to prompt design, LLM evaluation processes, and technical integrations with ecommerce platforms and tools
Design, develop, and refine prompts to guide the AI Agent in generating accurate and contextually relevant responses to shopper inquiries. Identify patterns, and drive improvements in both prompt design and overall AI Agent performance
Analyze large-scale data from LLM evaluations to derive insights. Identify heuristics to sample improvement and non-regression datasets. Build reliable estimators for ongoing A/B tests, analyze optimal experiment stopping time, and mitigate cross A/B test contamination
Conduct extensive testing of prompts to ensure they perform well in diverse scenarios. Design and implement robust methodologies for assessing LLM performance at scale. Evaluate prompts rationally via systematic tests
Work closely with ML Engineers, Product Managers, and Software Engineers to create, optimize, and implement solutions that enhance the efficiency, accuracy, and functionality of AI-driven customer support solutions
Develop, refine, and enable the AI Agent to automatically address and resolve shopper requests. Scale the AI Agent's capabilities by developing the right LLM strategies

Skills

LLM

Prompt Engineering

AI Agent

Machine Learning

Data Science

Ecommerce AI

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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