Data Science Manager at Gorgias

Paris, Île-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Conversational AI, Customer SupportIndustries

Requirements

Experience managing data science or applied ML teams, especially in a product-driven environment
Proven ability to balance and deliver on multiple high-impact projects at once
Strong background in LLM evaluation, prompt engineering, and experimentation design
Comfort working with large datasets, deriving insights, and communicating them clearly
Collaborative mindset and ability to drive alignment across Product, Engineering, and other stakeholders

Responsibilities

Lead and prioritize multiple cross-functional projects in data science, machine learning, and product experimentation
Manage capacity planning and align work across Engineering, Product, and Design teams
Drive LLM evaluation strategies, prompt engineering workflows, and model experimentation
Analyze large-scale product and model performance data to improve user outcomes and revenue impact
Guide the team in developing scalable tools and metrics for ongoing testing, iteration, and success tracking
Act as a technical and strategic leader, supporting team growth, hiring, and mentoring

Skills

Key technologies and capabilities for this role

Data ScienceMachine LearningAIExperiment DesignStatistical ModelingProject LeadershipCross-functional CollaborationPerformance OptimizationData-driven Decision Making

Questions & Answers

Common questions about this position

What team will I be joining as a Data Science Manager?

You'll join the Conversational AI team, which includes Engineers, ML experts, Product Managers, and Designers working to automate customer service at scale, with the Data Science team building intelligence behind the AI Agent.

What are the key skills and experience required for this role?

The role requires experience managing data science or applied ML teams in a product-driven environment, proven ability to balance multiple high-impact projects, strong background in LLM evaluation, prompt engineering, and experimentation design, comfort with large datasets and clear communication, plus a collaborative mindset.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or are there location requirements?

This information is not specified in the job description.

What makes a strong candidate for the Data Science Manager role?

A strong candidate has experience managing data science or ML teams in product-driven settings, can juggle multiple high-impact projects, excels in LLM evaluation and prompt engineering, handles large datasets insightfully, and drives cross-functional collaboration.

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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