Data Reliability Engineer

Employment Type: Full-time Location Type: Remote Salary:

Company Description

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse, and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service, and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration.

With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress. PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges.

Position Overview

As our Data Reliability Engineer, you will design, build, and maintain the data infrastructure that powers our data platform, ensuring reliability, scalability, and performance. You will bring a Site Reliability Engineer (SRE) approach to data operations, automating workflows, and continuously improving the data infrastructure and tools to support our business needs. This position will report to the Manager of Data Operations.

About our Data Stack:

• Cloud Provider: AWS
• Database: MySQL, PostgreSQL
• Extract/Load: Fivetran
• Transform: dbt
• Data Warehouse: Snowflake
• BI Visualization: Looker
• Code Versioning: GitLab
• Preferred Languages: SQL, Python
• Infrastructure as Code: Terraform/OpenTofu
• Observability: Monte Carlo, Datadog

Responsibilities

• Infrastructure Management: Design, build, and maintain scalable and reliable data infrastructure using CI/CD and continuous improvement practices using IaC to manage both SaaS and cloud platform infrastructure.
• Automation & Enabling Self-Service: Automate manual data operations tasks to enhance efficiency and ensure consistent, repeatable processes. Include self-service as a core tenet of the infrastructure designs and architecture.
• Observability: Develop and implement observability solutions to ensure data platform reliability. Build metrics, SLIs, and SLOs to measure build success/failures, infrastructure stability, capacity, etc.
• Data Reliability Engineering: Drive expansion of SRE practices, such as failure analysis, redundancy, automated QA and security integration, and improvement as a tool. With the goal to minimize toil and enhance the uptime and performance of our data platform.
• Data Platform Team Support: Partner with members of the Data Platform Team to design and deliver solutions that align with their requirements, fostering collaboration to ensure all infrastructure and systems meet their functional and technical needs.
• Collaboration Across Teams: Coordinate with data engineers, analysts, and platform teams to ensure the usability, reliability, and scalability of data solutions.
• Data Platform Optimization: Optimize the performance and scalability of the data platform to manage costs and reliability.
• Security and Compliance: Partner with security teams to implement industry best practices and standards like PCI or SOC 2.
• On-Call and Maintenance: Ensure data platform uptime by actively monitoring and responding to data platform issues.
• Data Platform On-Call: Participate in on-call rotations to address data platform issues. Manage incidents impacting the data platform, perform root cause analysis, and implement solutions to prevent recurrence.
• Incident Response: Take ownership of and continuously improve the incident response processes for the data platform.

Qualifications

• Experience: +3 years of experience in DataOps, data engineering, SRE, or a related role with a focus on maintaining and scaling data platforms.
• Site Reliability Engineering: Experience applying SRE principles including CI/CD, automation, IaC, etc.
• Cloud Data Platforms: Hands-on experience with cloud data platforms.