Data Privacy Compliance Analyst at Remitly

Lake Country, British Columbia, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial ServicesIndustries

Requirements

Bachelor's Degree (any field)
Excellent communication skills (open to fresh graduates)
Preferably 1 year of solid experience in Customer Service functions (Technical, Financial, Insurance, or similar)
Fluency in English; articulate and confident in expression

Responsibilities

Manage the global inbox of external privacy enquiries, ensuring quick and accurate categorisation by jurisdictional requirement and right exercised (assisted by online form process and ServiceNow configuration)
Liaise with the appropriate BU SPOC to collate relevant information in line with the request, as well as policies, toolkits, and templates provided by the Privacy Office
Pull together a draft response/disclosure bundle, including recommendations for exemptions in line with relevant legislation, for approval by the relevant BU SPOC and Privacy Office
Keep accurate, comprehensive, and timely case notes on actions taken, personnel contacted, and exemptions applied (including justifications)
Respond to requests on behalf of each BU within set timescales (28 calendar days for most jurisdictions)
Follow the escalation process set by the Privacy Office where SLAs are not met by BUs
Provide the Privacy Office with monthly MI measuring compliance with global requirements, broken down by BU (templates provided)
Raise any concerns, queries, or issues for immediate attention of the Privacy Office
Assist in audit reporting processes relevant to the above activities
Provide general updates, design flow, and enhancements (as necessary) in the systems used

Skills

Key technologies and capabilities for this role

ServiceNowPrivacy ComplianceData PrivacyCompliance-by-DesignAudit ReportingSLA ManagementVendor Management

Questions & Answers

Common questions about this position

What is the salary for the Data Privacy Compliance Analyst position?

This information is not specified in the job description.

Is this a remote position, or is there a required location?

This information is not specified in the job description.

What qualifications are required for this role?

A Bachelor's Degree in any field is required, along with fluency and confidence in expressing yourself in English. Open to fresh graduates with excellent communication skills, preferably with 1 year of experience in customer service in technical, financial, or insurance sectors.

What does the role involve in terms of daily responsibilities?

The role includes managing the global inbox for privacy enquiries, liaising with business units, drafting responses, maintaining case notes, meeting response timescales, providing monthly compliance reports, and assisting with audits and system enhancements.

Is prior experience required for this Compliance Analyst position?

The position is open to fresh graduates with excellent communication skills, though preferably with 1 year of solid experience in customer service functions in technical, financial, insurance, or similar fields.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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