Data Analyst (WFM) at Auctane

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Logistics, E-commerceIndustries

Requirements

2+ years of experience in a data analyst role with a strong command of SQL (window functions, CTEs, aggregation, optimization)
2+ years of experience with Looker or equivalent database systems
Proven experience validating large datasets across multiple systems and resolving discrepancies
Familiarity with support platforms (Zendesk, Assembled, Zoom Phone) and common support metrics (CSAT, SLA, AHT, deflection, etc.)
Strong understanding of AI and automation in support, and how to measure impact (containment, escalation, satisfaction)
Experience building clean, usable dashboards in Looker, Tableau, or similar BI tools
Strong communication skills—you can confidently explain query logic and discrepancies to both technical and non-technical partners
Highly detail-oriented, with a relentless commitment to data accuracy and reporting reliability

Responsibilities

Write and optimize complex SQL queries to extract, join, and transform support and workforce-related datasets
Conduct rigorous data validation to ensure accuracy and consistency across reporting tools, dashboards, and source systems
Develop innovative solutions to resolve data issues
Own the data layer powering all WFM reporting—adherence, staffing, scheduling, productivity, and real-time performance
Build dashboards and deliver insights on AI-powered support performance, including deflection rates, containment, and resolution quality
Track and analyze customer interaction trends across support channels, including AI-assisted and automated workflows
Present clear and precise information regarding the state of the business
Collaborate with BI and engineering to correct logic errors, improve data structure, and ensure reporting reliability
Partner with stakeholders to define key metrics and performance indicators related to both agent and AI-driven support
Document data definitions, logic, and processes to maintain clarity and consistency across systems

Skills

SQL

data validation

data warehouse

data transformation

reporting

Workforce Management

AI performance tracking

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees