[Remote] Customer Support Specialist (Russian Speaker) at BitMEX

Asia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Financial ServicesIndustries

Requirements

Must be proficient in English and Russian
Must have trading experience
Experience resolving customer inquiries and providing a basic level of technical support
Ability to compute simple calculations on financial products
Attention to detail with excellent communication skills and patience
Ability to troubleshoot and discover answers quickly and effectively
Enjoy helping people and being patient with customers
Capable of working under pressure
Cooperative with strong team spirit and a willingness to motivate other colleagues on the Customer Support Team

Responsibilities

Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
Monitor the BitMEX Trollbox, Telegram and other channels as required
Perform document checks as per standard procedures
Escalate enquiries when necessary
Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary
Assist in updating FAQ/Solutions documentation
Constantly look for ways to improve our customer service

Skills

Zendesk

Discord

Customer Support

Russian

Crypto Derivatives

Trollbox

CRM

BitMEX

Peer-to-peer cryptocurrency trading platform

About BitMEX

BitMEX is a peer-to-peer cryptocurrency trading platform that focuses on Bitcoin and other major cryptocurrencies like Ethereum and XRP. It allows traders to leverage their positions, offering up to 100x leverage on Bitcoin contracts and varying leverage on other cryptocurrencies. Users can trade perpetual contracts, which do not expire, enabling them to hold positions indefinitely as long as they meet margin requirements. BitMEX serves a wide range of clients, from individual retail traders to institutional investors, and generates revenue through trading fees on transactions. The platform is recognized for its strong security measures that protect users' funds and data, and it also offers a Testnet for users to practice trading strategies without financial risk. Additionally, BitMEX provides a robust API for traders to create custom trading tools and access real-time data.

None, SeychellesHeadquarters

2014Year Founded

$65KTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Crypto & Web3Industries

51-200Employees

Benefits

Remote Work Options

Paid Holidays

Paid Vacation

Company Social Events

Flexible Work Hours

Risks

Regulatory scrutiny from past compliance failures could impact BitMEX's operations and reputation.

Increased competition from emerging exchanges offering better leverage options may erode market share.

Volatility in new token listings like GOAT and STLS poses financial risks for traders and platform.

Differentiation

BitMEX offers up to 100x leverage on Bitcoin contracts, attracting experienced traders.

The platform provides perpetual contracts, allowing indefinite position holding with margin requirements.

BitMEX is renowned for its industry-leading security measures, ensuring user fund protection.

Upsides

Launch of Multi Asset Margining simplifies trading, potentially attracting more users.

Introduction of XBTG25 futures contract enhances market position with diverse investment options.

Support for token migrations like POL positions BitMEX as a forward-thinking exchange.

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