System Engineer – All Locations (Onsite)
SymboticSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Robotics, HealthcareIndustries
Requirements
- Strong verbal communication and listening skills
- Confidence in phone-based customer service roles
- Familiarity with robotics operations preferred
- Ability to multitask in high-stakes, high-volume environments
- Detail-oriented with a strong sense of urgency and empathy
- Must be local to Austin, TX headquarters
Responsibilities
- Answer all inbound calls to the ROC with professionalism and urgency
- Make outbound calls to units (e.g., pharmacy, lab) for task delay notifications and follow-ups
- Communicate real-time fleet capacity and robot status to clinical staff
- Assist with Moxi Resource Team outreach and documentation if in-person support is needed
- Document calls or actions taken directly in ticketing systems (e.g., JIRA) when applicable
- Work closely with Incident Commanders and Technical Support Specialists agents for full situational awareness
- Serve as a calm, reliable voice for Diligent’s clients during live robot operations
Skills
JIRA
Customer Service
Phone Support
Ticketing Systems
Robotics Operations
Verbal Communication
Incident Management
Diligent Robotics
Develops robots to assist healthcare staff
About Diligent Robotics
Diligent Robotics develops robots like Moxi to assist hospital staff with routine tasks, allowing healthcare professionals to focus more on patient care. Moxi can perform activities such as delivering lab samples and supplies within hospitals, which can save staff up to 30% of their workday. This helps improve operational efficiency and enhances the patient experience. The company uses an A.I. framework that includes social intelligence and human-guided learning to enable Moxi to navigate hospital environments effectively. Unlike competitors, Diligent Robotics focuses specifically on healthcare, providing tailored robotic solutions that integrate seamlessly into hospital workflows. The goal is to transform healthcare by improving staff productivity and patient care through the use of robotics.
Austin, TexasHeadquarters
2017Year Founded
$68.9MTotal Funding
LATE_VCCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees
Benefits
Competitive salary & equity
Competitive health plan coverage
Risks
Increased competition from well-funded robotics companies in the USA, China, and Israel.
Maintaining a competitive edge in AI innovation is a constant challenge.
Gender disparity in robotics may impact talent acquisition and retention.
Differentiation
Diligent Robotics' Moxi robot specializes in hospital logistics, enhancing staff efficiency.
Moxi's social intelligence and human-guided learning set it apart in healthcare robotics.
Diligent Robotics focuses on operational efficiency, aligning with value-based care models.
Upsides
Diligent Robotics raised $25 million to expand Moxi's reach in hospitals.
Moxi completed 110,000 autonomous elevator rides, showcasing advanced mobility capabilities.
Growing demand for robotic solutions in healthcare boosts Diligent Robotics' market potential.
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