Customer Support Specialist (French Speaking) at Planet

Kilkenny, County Kilkenny, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Retail, PaymentsIndustries

Requirements

Strong social skills, empathy, and a respectful approach towards customers, colleagues, and partners
Team spirit and willingness to collaborate efficiently with internal teams, external service providers, and hotel operators
Excellent communication skills to explain complex technical concepts clearly to customers
Independent and responsible work ethic, especially when analyzing customer requirements and implementing products
High reliability and sense of responsibility to provide optimal support for customers in using the software
Ability to self-reflect and accept constructive criticism to continuously improve both professionally and personally
Analytical and logical thinking to develop customer-oriented solutions and optimize processes in the hospitality industry
Structured and organized approach, particularly in planning and executing software implementations, training sessions, and support requests
Strong technical affinity and openness to new technologies

Responsibilities

Provide technical support and consulting for customers and business partners via phone, email, or the ticketing system
Document all work steps and solution processes in accordance with internal standards and guidelines
Maintain and update the ticketing system and internal knowledge database to optimize support processes
Plan and conduct user training sessions, both online and on-site, to ensure customers can use the software effectively
Enhance and maintain customer satisfaction by providing tailored solutions and first-class service
Collaborate actively within the team and coordinate closely with other departments to continuously improve the software and services
Participate in an out-of-hours rotation to ensure reliable customer support

Skills

French

Customer Support

Technical Support

Ticketing Systems

User Training

Problem Solving

Software Installation

Knowledge Database

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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