Customer Support | Patient Care Coordinator | Get a 21K Signing Bonus at A1M Solutions

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, OutsourcingIndustries

Requirements

At least 6 months BPO experience handling a Healthcare Campaign
Must have experience with EMR (Electronic Medical Records)
Excellent organizational and time management skills
Good verbal and written English skills
Ability to work independently and as part of a team
Detail-oriented with a strong commitment to accuracy and quality
Ability to adapt to evolving workflows and systems
Willing to work onsite in Shaw Blvd, Mandaluyong
Amenable working night shift

Responsibilities

Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments
Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction
Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate
Maintain and update patient information in the Electronic Medical Record (EMR) system
Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps
Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery
Monitor patient progress through the care process and assist with follow-up coordination as needed
Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping

Skills

EMR

Patient Intake

Insurance Verification

Scheduling

HIPAA

Customer Service

BPO

Organizational Skills

Time Management

English Communication

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees