[Remote] Customer Support Executive (Chinese speaking) at Pison

Australia

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail Technology, Marketing TechnologyIndustries

Requirements

Fluent in both written and spoken Chinese
Comfortable working to China Standard Time Zone in line with brands
Experience within a Customer Support or Customer Success role specifically within the B2B space
Very organised, and able to deal with a fast paced nature
Good communication skills both via calls and via emails
Strong time management; able to manage own schedule and juggle multiple deadlines
Familiar with Google Suite/Spreadsheets
WeChat experience
Asana/Salesforce experience

Responsibilities

Onboarding & Activation of Chinese speaking & Australia based new brands, inclusive of gathering assets and taking brands through "Set-up, Integration, Go Live" process
Weekly performance checks
Scheduling media launches
Optimisation around campaign specific offers and client requirements/partnerships
Preparing end of campaign reports and ad-hoc MBRs and QBRs for Account Managers
Daily or weekly conversations on WeChat
Cases: value realisation & value protection
e2e advertising/campaign delivery
Focusing on assessing potential upsell areas

Skills

Key technologies and capabilities for this role

Customer SupportOnboardingClient ActivationMandarinChinese CommunicationPerformance MonitoringIntegrationSet-up

Questions & Answers

Common questions about this position

Is this customer support role remote?

Yes, the role is fully remote.

What skills are required for this Customer Support Executive position?

Key requirements include fluency in written and spoken Chinese, experience in Customer Support or Customer Success in B2B, comfort working China Standard Time, strong organization and time management skills, good communication via calls and emails, and familiarity with Google Suite/Spreadsheets, WeChat, Asana, and Salesforce.

What is the company culture like at Pion?

Pion fosters a culture driven by big ideas, bold thinkers, diverse perspectives, and SHARP values, emphasizing innovation, collaboration, growth, learning, and an empowering workplace where everyone belongs and thrives.

What salary or compensation is offered for this role?

This information is not specified in the job description.

Do I need to meet every requirement to apply for this job?

No, you don't need to tick every box; the company encourages applications even if you don't meet all criteria, valuing uniqueness and welcoming all applicants, including those from underrepresented groups.

Pison

AI-driven wearables for cognitive enhancement

About Pison

Pison focuses on enhancing cognitive performance through AI-infused applications and wearable devices. Their products monitor mental acuity and provide insights to help users improve their cognitive abilities. The wearable technology tracks brain activity and offers feedback via a proprietary app, allowing users to optimize their mental performance in real-time. Pison differentiates itself from competitors by targeting a wide range of clients, including athletes, students, and professionals, and by combining expertise from various fields such as engineering and medicine. The company's goal is to unlock human potential and assist individuals, including those with disabilities, by utilizing advanced neural sensing technology.

Boston, MassachusettsHeadquarters

2016Year Founded

$7.6MTotal Funding

GRANTCompany Stage

Hardware, Social Impact, AI & Machine LearningIndustries

51-200Employees

Risks

Competition from tech giants threatens Pison's market share in cognitive wearables.

Privacy concerns over neural data collection may impact consumer trust.

Supply chain disruptions could hinder Pison's wearable device production.

Differentiation

Pison integrates gesture control with cognitive performance enhancement in wearable technology.

The company combines hardware, software, and machine learning for AR and drone industries.

Pison's neural sensing technology targets diverse users, from athletes to heavy equipment operators.

Upsides

Samsung Ventures' investment boosts Pison's presence in consumer neurocognitive wearables.

Growing AR and VR markets offer opportunities for Pison's gesture control technology.

Partnerships with military organizations enhance Pison's defense applications potential.

Land your dream remote job 3x faster with AI

Try Jobo Free