Customer Support Engineer - Tier 2

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, Analytics, Cloud ComputingIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related field, and have at least 3 years of experience in a customer support role, with a preference for experience in a technical environment. Familiarity with distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating complex Java codebases is beneficial, as is experience with Docker and Kubernetes. Strong Linux skills and SQL exposure are also required, along with knowledge of authentication and authorization technologies, SSL/TLS, and languages such as SQL, Java, Python, and Bash.

Responsibilities

As a Customer Support Engineer, you will be responsible for responding to and resolving Galaxy & SEP customer inquiries via chat, email, or call session, ensuring adherence to service level agreements. You will contribute to the customer-facing knowledge base, collaborate with pre and post-sales teams, and enthusiastically participate in ongoing personal learning through team training and development. Additionally, you will escalate and manage escalated issues with Engineering to ensure positive customer outcomes, demonstrating a desire to learn and work cross-functionally within a customer-success-oriented company.

Skills

Trino

Hadoop

Cloud Technologies

Security

DBMSs

Java

Distributed Systems

Configuration

Debugging

Cluster Issues

Starburst

Data analytics and SQL engine distribution

About Starburst

Starburst specializes in data analytics by providing a distribution and support for the Trino SQL engine, which is designed for efficient and scalable analytics on data lakes and various data sources. Their products, Starburst Galaxy and Starburst Enterprise, allow clients to access and analyze data quickly, whether in the cloud or on-premises. Starburst connects seamlessly with popular data visualization tools like Tableau, Power BI, and Looker, making it easier for users to integrate and access their data. What sets Starburst apart from competitors is its enhancement of the open-source Trino engine with additional connectors, security features, and dedicated enterprise support. The company's goal is to help organizations achieve faster data insights and better decision-making through improved analytics capabilities.

Boston, MassachusettsHeadquarters

2017Year Founded

$402.7MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Competitive salary & attractive stock grants

Remote-friendly work options

Quality & affordable insurance

Flexible & generous paid time off

Environment of transparency, honesty & respect

Risks

Increased competition from companies like Dell could impact Starburst's market share.

The rapid growth of unique data vendors may lead to increased market complexity.

Enterprises moving towards single-cloud strategies could challenge Starburst's multi-cloud offerings.

Differentiation

Starburst offers both cloud-based and on-premises solutions, catering to diverse client needs.

The company enhances the open-source Trino engine with additional connectors and security features.

Starburst's platform integrates with popular data tools like Tableau, Power BI, and Looker.

Upsides

Starburst Galaxy achieved 3x year-over-year growth in active customers and usage volume.

The platform enables 10X faster data processing and 66% cost reduction for clients like Arity.

Starburst's Icehouse platform leverages open-source Trino and Apache Iceberg for scalability.

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