Customer Support Engineer at Anyscale

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Machine LearningIndustries

Requirements

5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment
Strong organizational skills and ability to manage multiple customer needs simultaneously
Experience as a machine learning engineer
Experience in training, fine-tuning and inference/serving of LLMs
Knowledge in one or more of the major cloud platforms (AWS, GCP or Azure)
Excellent communication and interpersonal skills
Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things
Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

Responsibilities

Resolve customer issues and help in their successful adoption of Anyscale platform
Be a technical advisor, and internal champion for our key customers
Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets
Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution
Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices etc. based on observed patterns
Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
Build and maintain strong relationships with technical stakeholders within customer accounts

Skills

Key technologies and capabilities for this role

RayMachine LearningAILLMvLLMDistributed SystemsTroubleshootingDebuggingCustomer Support

Questions & Answers

Common questions about this position

What experience is required for the Customer Support Engineer role?

Candidates need 5+ years in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment, experience as a machine learning engineer, and expertise in training, fine-tuning, and inference/serving of LLMs.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the work environment like at Anyscale?

The role is in a collaborative, fast-paced environment where you'll work closely with engineering teams, participate in a follow-the-sun support model, and provide mentorship to peers.

What makes a strong candidate for this Customer Support Engineer position?

Strong candidates demonstrate a strong sense of ownership, self-motivation, eagerness to learn new skills, excellent communication and interpersonal skills, and the ability to manage multiple customer needs while building relationships with stakeholders.

Anyscale

Platform for scaling AI workloads

About Anyscale

Anyscale provides a platform designed to scale and productionize artificial intelligence (AI) and machine learning (ML) workloads. Its main product, Ray, is an open-source framework that helps developers manage and scale AI applications across various fields, including Generative AI, Large Language Models (LLMs), and computer vision. Ray allows companies to enhance the performance, fault tolerance, and scalability of their AI systems, with some users reporting over 90% improvements in efficiency, latency, and cost-effectiveness. Anyscale primarily serves clients in the AI and ML sectors, including major companies like OpenAI and Ant Group, who rely on Ray for training large models. The company operates on a software-as-a-service (SaaS) model, charging clients a subscription fee for access to the Ray platform. Anyscale's goal is to empower organizations to effectively scale their AI workloads and optimize their operations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$252.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Medical, Dental, and Vision insurance

401K retirement savings

Flexible time off

FSA and Commuter benefits

Parental and family leave

Office & phone plan reimbursement

Risks

ShadowRay vulnerability in Ray framework poses significant security risk with no patch.

OctoML's OctoAI service increases competition in AI infrastructure market.

Dependency on Nvidia's technology could be risky if Nvidia faces issues.

Differentiation

Anyscale's Ray framework scales AI applications from laptops to cloud seamlessly.

Ray is widely used in Generative AI, LLMs, and computer vision fields.

Anyscale's SaaS model provides recurring revenue through subscription fees for Ray platform.

Upsides

Anyscale's $100M Series C funding indicates strong investor confidence and growth potential.

Partnership with Nvidia enhances performance and cost-efficiency for AI deployments.

Anyscale Endpoints offers 10X cost-efficiency for popular open-source LLMs.

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