Customer Support Center Engineer at Component Repair Technologies

Mentor, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Aviation MROIndustries

Requirements

At least a 2-year engineering degree or a 4-year STEM degree
Prior experience using or interpreting technical requirements
Interest in engineering problem solving
Demonstrates high ownership and accountability
Must be able to pass a vision test and fitness-for-duty test
Follow general shop safety procedures including the occasional use of safety glasses, safety toe shoes, and hearing protection
Work in varying positions from time to time. Stand and/or sit for portions of the shift
Move parts (>50 pounds) using hoists, slings, carts, or other handling methods. Move less heavy parts (<50 pounds) with or without hoists, slings, or carts
Occasionally use powered and hand-held tools

Responsibilities

Provide customer support by investigation, evaluation, and reporting Out of Manual Conditions (OMC) on various engine model components. Technical report writing will be required
Manage OMC's for assigned components by tracking, reviewing, and communicating issues to meet the customer need
Identify, communicate, and assist in solving OMC trends and repetitive processing issues that cause delays of customer components using forward planning and continuous improvement

Skills

Key technologies and capabilities for this role

OMC InvestigationTechnical Report WritingEngineering Problem SolvingTechnical Data InterpretationTurbine Engine ComponentsContinuous ImprovementCustomer Communication

Questions & Answers

Common questions about this position

What qualifications are required for the Customer Support Center Engineer role?

Candidates need at least a 2-year engineering degree or a 4-year STEM degree, prior experience using or interpreting technical requirements, interest in engineering problem solving, and demonstration of high ownership and accountability.

What does the Customer Support Engineer do day-to-day?

The role involves providing customer support by investigating, evaluating, and reporting Out of Manual Conditions (OMC) on engine components, managing OMCs for assigned components, and identifying trends to solve repetitive issues using forward planning and continuous improvement.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture does Component Repair Technologies have?

CRT is a family-owned business that grew into a global leader focused on valued employees, customers, and community, now part of Safran Aircraft Engines with a commitment to sustainable aviation.

Component Repair Technologies

Specializes in aviation turbine engine repairs

About Component Repair Technologies

Component Repair Technologies (CRT) specializes in the maintenance and repair of aviation turbine engine components. The company uses chemical cleaning methods, including caustic and acidic cleaners, to remove contaminants from engine parts, which is essential for further inspection and finishing processes like thermal spray and shot peening. CRT stands out from competitors by employing a team of skilled engineers who develop repair processes and work instructions that comply with commercial and FAA standards, ensuring high-quality service. The company's goal is to provide exceptional repair and maintenance services to clients in the aviation industry, including commercial airlines and military aviation, while maintaining a strong commitment to quality and customer satisfaction.

Mentor, OhioHeadquarters

1985Year Founded

VENTURE_UNKNOWNCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Paid Vacation

Risks

Emerging competition from 3D printing solutions may reduce demand for traditional repairs.

Environmental regulations on chemical cleaning could increase CRT's operational costs.

Electric propulsion systems in aviation may decrease demand for turbine engine maintenance.

Differentiation

CRT specializes in chemical cleaning of aviation turbine engine components.

The company employs expert engineers in repair and quality engineering.

CRT focuses on FAA-approved data for high-quality repair services.

Upsides

Increased demand for sustainable aviation practices benefits CRT's eco-friendly cleaning solutions.

Predictive maintenance technologies offer opportunities for advanced data analytics integration.

Global aviation market expansion, especially in Asia-Pacific, boosts demand for CRT's services.

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