German Speaking Patient Support Coordinator
MontaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must have a minimum of 1 year of customer service experience, exceptional problem-solving skills, and a strong sense of ownership and curiosity. Proficiency in both written and verbal communication in English and German is required, along with a detail-oriented mindset and availability for full-time work (40 hours/week). Eligibility to work in Poland is also necessary.
The Customer Support Advocate will prioritize and champion customer satisfaction by providing personalized and caring interactions, recognizing unique customer needs, and balancing urgency with genuine care. They will understand customer needs through feedback, use insights to improve satisfaction, spot trends in inquiries, and adapt their approach to ensure a positive customer experience. Additionally, they will demonstrate ownership and curiosity in addressing concerns, approach problem-solving with a solutions-focused mindset, and serve as a trusted resource for efficient problem resolution.
Marketplace connecting clients with skilled Taskers
Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.