Customer Supply Chain Collaboration Manager at Logitech

Utrecht, Utrecht, Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Electronics, Retail, E-commerceIndustries

Requirements

8–10 years of experience in Customer Supply Chain, Demand Planning, Sales Operations, or e-commerce/B2B account management, ideally in an international setting
Proven leadership of cross-functional or regional teams, with direct or matrix reporting lines
Solid understanding of retail, e-commerce, and B2B supply chain models, including order orchestration, inventory planning, and fulfillment execution
Strong data skills (Excel, Tableau, Power BI) and ability to drive insights
Leadership mindset: inspire, align, and mobilize teams toward clear outcomes, fostering accountability and development
Customer-centric thinking: advocate for the customer while balancing commercial and operational priorities
Strategic & analytical: think long-term but act quickly, using data to guide collaboration and continuously improve
Cross-functional communicator: create alignment across Sales, Planning, Logistics, and Customer teams
Change agent: embrace complexity and see change as an opportunity to optimize and innovate

Responsibilities

Serve as a strategic leader and coach, managing a direct and/or virtual team of supply chain professionals across Europe
Translate customer expectations into scalable and resilient supply chain solutions, aligned with internal revenue, service, and growth targets
Influence senior stakeholders across Sales, Planning, Order Management, and Distribution to deliver on customer-specific business plans
Lead the collaborative planning process with top B2B and e-commerce customers, with a focus on inventory availability, service level performance, promotional readiness, and operational responsiveness
Act as the strategic liaison to customer operations teams, jointly building supply chain roadmaps that support sell-through, product launches, and seasonal events
Partner with customers to co-develop KPIs, review performance, and execute continuous improvement initiatives
Oversee end-to-end order execution, fulfillment, and returns management, ensuring visibility and predictability for both Logitech and the customer
Use advanced analytics and dashboards (e.g., Excel, Tableau, Power BI) to monitor service performance, identify risks, and drive proactive resolution
Drive process improvements across planning, inventory deployment, and systems, optimizing for both cost and service across retail, B2B, and e-commerce channels

Skills

Key technologies and capabilities for this role

Supply Chain ManagementCollaborative PlanningInventory ManagementService Level PerformanceForecastingOrder ManagementStakeholder ManagementTeam LeadershipStrategic PlanningB2B CollaborationE-commerce Supply ChainCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Customer Supply Chain Collaboration Manager role?

Key skills include leadership and coaching, customer-centric thinking, advanced analytics using tools like Excel, Tableau, and Power BI, and cross-functional collaboration with stakeholders in Sales, Planning, Order Management, and Distribution.

What are Logitech's core values for this role?

Logitech's values include Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment.

What makes a strong candidate for this position?

A strong candidate demonstrates a leadership mindset to inspire and mobilize teams, customer-centric thinking to advocate for customer needs, and expertise in supply chain strategy, collaborative planning, and analytics tools.

Logitech

Designs and sells computer peripherals and accessories

About Logitech

Logitech designs and manufactures computer peripherals and digital interaction tools, including keyboards, webcams, headsets, and mice. Their products enhance how users connect with the digital world, focusing on user experience and design. Logitech's offerings cater to a wide range of customers, from individual consumers to businesses and professional gamers, and are sold through various online and retail channels. What sets Logitech apart from competitors is their strong commitment to quality and continuous innovation, which allows them to meet the changing needs of their users and set industry standards. The company's goal is to improve digital interaction for everyone, ensuring customer satisfaction through excellent support and community engagement.

San Jose, CaliforniaHeadquarters

1981Year Founded

IPOCompany Stage

Consumer Software, Design, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Comprehensive medical, dental, and vision

Life insurance, and short- and long-term disability

Flexible spending accounts for health care, dependent care and commuter expenses

Generous paid time off and holidays

Employee Assistance Program

Wellness programs and gym/sport benefits & discounts

Company social events

Logitech product discounts

Tuition reimbursement plan

Fun environment - take a break and play a game!

Retirement plan benefits

Risks

Increased competition from brands like Razer and Corsair in gaming peripherals.

Supply chain vulnerabilities affect availability of crucial semiconductor components.

Stricter EU environmental regulations may increase production costs for Logitech.

Differentiation

Logitech's diverse brand portfolio caters to various consumer and enterprise needs.

The company is recognized for its innovative design and user experience focus.

Logitech's commitment to sustainability enhances its brand reputation.

Upsides

Growing demand for remote work solutions boosts sales of webcams and headsets.

The gaming industry's growth supports increased sales of Logitech's gaming peripherals.

Rising content creation platforms drive demand for Logitech's streaming equipment.

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