Senior Customer Success Manager - East
TinesSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Audio Technology, TechnologyIndustries
Requirements
- 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization
- Experience demonstrating and unlocking value for customers in Middle East with technical, mission-critical products (such as conversational AI)
- Commercial experience - owning renewals and expansion for a book of business, driving towards best-in-class NRR results
- Strong builder mindset with a relentless focus on customer excellence and scalable product solutions
- Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments
- Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
- Must be fluent in Arabic and English
Responsibilities
- Partner with the CS team to help develop a scalable CS playbook and framework that supports the cultural and business needs of customers in Middle East
- Build, maintain, and own strong relationships with a book of 50 enterprise clients in Middle East
- Play a key role in onboarding new clients and driving long-term adoption of multiple products
- Monitor customer usage and adoption of products to identify areas for improvement or revenue expansion
- Own expansion and renewal of accounts within your book of business - this is a commercial role
- Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Customer Success role remote?
Yes, the position is fully remote with no location restrictions.
What benefits does ElevenLabs offer?
Benefits include an annual learning & development stipend, social travel stipend for meeting colleagues, annual company offsite, and a monthly co-working stipend if not near main hubs.
What skills are needed for the Customer Success role in the Middle East?
The role requires the ability to build and maintain strong relationships with enterprise clients, partner on developing a scalable CS playbook, handle onboarding, drive product adoption, monitor usage for improvements and expansion, and own renewals and expansions, with a focus on Middle East customers.
What is the company culture like at ElevenLabs?
The culture emphasizes high-velocity work with rapid experimentation, lean autonomous teams, minimal bureaucracy, impact over job titles, AI-first approaches, excellence everywhere, and a global team prioritizing talent over location.
What makes a strong candidate for this Customer Success position?
Strong candidates thrive in a high-velocity environment, are eager to work hard for lasting impact, can handle an early-stage CS team with a book of 50 enterprise clients in the Middle East, and have experience driving client relationships, onboarding, adoption, and expansions.
ElevenLabs
Generates long-format speech in any voice
About ElevenLabs
Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.
New York City, New YorkHeadquarters
2022Year Founded
$98.2MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine LearningIndustries
51-200Employees
Benefits
Remote Work Options
Flexible Work Hours
Professional Development Budget
Risks
Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.
High valuation could lead to increased scrutiny from competitors and regulators.
Intense competition from companies like Voicemod threatens ElevenLabs' market share.
Differentiation
ElevenLabs offers a unique platform for generating long-format speech in any language.
The company focuses on natural and compelling voice technology for content creators.
ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.
Upsides
ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.
The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.
Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.
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