[Remote] Customer Success Manager, SMB (French) at 1Password

United Kingdom

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Software as a Service (SaaS)Industries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementCustomer EngagementRelationship BuildingProactive SupportReactive SupportLifecycle ManagementCustomer Advocacy

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, this is a remote position based in the UK.

What is the salary for this position?

This information is not specified in the job description.

What experience is required for this Customer Success Manager role?

Minimum 2 years of experience managing a large book of business in a Customer Success role within a SaaS or Tech environment is required, along with fluency in French both verbally and in writing.

What communication skills are needed for this role?

Strong communication skills over email, phone, or video call are required, with a concise yet empathetic style that balances teaching, listening, and pivoting in conversations.

What makes a strong candidate for this Customer Success Manager position?

Candidates with at least 2 years in Customer Success in SaaS/Tech, French fluency, strong communication skills, excitement for daily customer interactions, and passion for helping businesses use software productively stand out.

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

👶 Maternity and parental leave top up programs

👟 Wellness spending account

🏝 Generous PTO policy

💖 Company-wide wellness days off scheduled throughout the year

🧠 Complimentary Headspace membership

🩺 Comprehensive health coverage

📈 Employee stock option program for all full time employees

💸 Retirement matching program

💡 Training budget, 1Password University access, and learning sessions

🔑 Free 1Password account (and friends and family discount!)

🤝 Paid volunteer days

🌎 Employee-led DEI&B programs and ERGs

🏠 Fully remote environment

🏆 Peer-to-peer recognition through Bonusly

Risks

Emerging competitors offer similar features at lower prices, threatening market share.

Potential IPO delays could impact financial strategy and growth plans.

Integration challenges with Trelica may lead to operational inefficiencies.

Differentiation

1Password offers AES 256-bit encryption for secure password management.

The platform integrates seamlessly with IAM systems like Azure AD and Okta.

1Password provides customizable search and organization features for user convenience.

Upsides

Growing demand for passwordless authentication boosts 1Password's innovation opportunities.

Partnerships with Microsoft and Google expand 1Password's market reach.

Remote work trends increase the need for secure access management tools.

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