Customer Success Manager - Safety at Veeva Systems

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

5+ years of experience in the Life Sciences industry, with a strong understanding of drug development processes, particularly within Safety/Pharmacovigilance
3+ years of experience in a customer-facing role (e.g., Customer Success, Professional Services, Product Management, or Consulting) working with enterprise software solutions
Deep understanding of Japanese pharmaceutical regulations (e.g., PMDA requirements) related to Safety/Pharmacovigilance
Demonstrated ability to build and maintain strong relationships

Responsibilities

Serve as a trusted advisor for a portfolio of key customers utilizing Veeva Safety solutions in Japan, building strong relationships with their application owners and strategic stakeholders
Understand customer strategic objectives and challenges related to their safety operations and the use of Veeva Safety, ensuring their success and maximizing the value they derive from our solutions
Proactively track and understand necessary feature enhancements related to Japanese regulatory requirements for Safety, and collaborate closely with the Product Manager team to gather product feedback from customers in Japan
Provide strategic guidance to customers on best practices for Veeva Safety, helping them streamline their processes and achieve their business goals
Act as the primary liaison between the customer and various Veeva teams (Account Partner, Product, Support, Services) to address customer needs and ensure a seamless experience
Facilitate cross-customer connections within the Japanese life sciences industry for collaboration opportunities and industry learning related to Safety
Communicate effectively about product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences, including delivering product updates, demonstrating new features, and articulating the value proposition of Veeva Safety enhancements

Skills

Key technologies and capabilities for this role

Customer Success ManagementLife SciencesVeeva SafetyPharmacovigilanceJapanese Regulatory ComplianceCustomer Relationship ManagementSolution AdoptionProduct Feedback

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager role?

This information is not specified in the job description.

Is this role remote or office-based?

This is a full-time, permanent role based in the Tokyo office, highly customer-facing, with travel to customer sites as needed within Japan.

What skills and experience are required for this position?

The role requires deep life sciences expertise, proactive mindset, and experience with Veeva Safety solutions, particularly related to Japanese regulatory requirements for safety operations.

What are Veeva Systems' core values and company culture like?

Veeva's core values are Do the Right Thing, Customer Success, Employee Success, and Speed; they are a mission-driven public benefit corporation committed to balancing interests of customers, employees, society, and investors while transforming the life sciences industry.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates are proactive individuals with deep life sciences expertise, eager to act as trusted advisors, build customer relationships, and drive adoption of Veeva Safety solutions while tracking Japanese regulatory needs.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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