Bilingual (French) Training Specialist, EMEA (Remote - US, Ireland Hou…
Keeper SecuritySalary not specified
Full Time
Mid-level (3 to 4 years)
Customer Success Manager EMEA (French/English speaker) at S&P Global
London, England, United Kingdom
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation, Logistics, Financial Institutions, Government, Military, Law Enforcement, AcademiaIndustries
Requirements
- French/English speaker
- Ability to serve as subject matter expert for powerful, complex solutions and their applications in industries like corporates, transportation/logistics, financial institutions, governments, military, law enforcement, academia, and others
- Comfort working directly with decision makers and end users to interpret and apply intelligence for informed business decisions
- Ability to think critically, work independently and collaboratively, and develop creative approaches to solve unique needs or obstacles
- Interest in supporting business wins without direct quota/commission pressure
- Adaptability to an entrepreneurial, innovative, evolving environment
- Skills in data analysis, public speaking, presentation development, interpersonal skills (including objection handling, probing questions, simplifying complex concepts)
- Comprehensive knowledge of data offerings, including sources, methodologies, and applications
Responsibilities
- Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions
- Provide tailored demonstrations and training sessions to showcase GIA solutions' value proposition, driving business development, customer usage, and product awareness to optimize customers’ workflow
- Manage escalated customer inquiries and act as point of contact for complex issues requiring in-depth product and service knowledge; ensure timely resolution while maintaining high satisfaction levels
- Serve as a go-to resource for team members and clients on data-related inquiries and best practices
- Collaborate with clients to understand specific needs and objectives; design and develop interactive, user-friendly customized dashboards providing actionable insights, tailored to regional requirements and preferences
- Assist clients in setting up data feeds and troubleshooting related issues for seamless system integration
- Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements
- Partner with the commercial sales organization to support new and existing business by showcasing solutions in the context of defined business objectives and supporting delivery and training to end users
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What career growth opportunities are available for Customer Success Managers?
Successful Customer Success Managers can master data analysis, public speaking, interpersonal skills, and progress into roles like product management, sales, project management, or consulting through on-the-job learning and company immersion.
What is the company culture like for this role?
The culture is entrepreneurial and innovative, ever-evolving with challenges in enhancing solutions, refining processes, and adapting strategies, while emphasizing empowerment to think critically and work independently or collaboratively.
What are the key responsibilities of the Customer Success Manager?
Responsibilities include understanding client workflows and needs, providing tailored demonstrations and training sessions, and managing escalated customer inquiries with in-depth product knowledge for timely resolutions.
What skills make someone a strong fit for this Customer Success Manager role?
Ideal candidates enjoy client-facing impact, critical thinking for unique needs, commercial success without quotas, and thrive in an entrepreneurial culture, with mastery in data analysis, public speaking, and interpersonal skills like objection handling.
Is this a remote position or does it require office work?
This information is not specified in the job description.
S&P Global
Provides financial information and analytics services
About S&P Global
S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.
New York City, New YorkHeadquarters
1917Year Founded
IPOCompany Stage
Data & Analytics, Financial ServicesIndustries
10,001+Employees