Customer Success Manager
AppspaceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Experience, SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree, an MBA or a related advanced degree is preferred, and have between 5 to 10 years of experience in business development, relationship management, or management consulting within the MarTech industry. Strong executive presence and the ability to effectively partner with and influence stakeholders are also required.
Responsibilities
The Customer Success Manager will be accountable for the overall success of Adobe’s enterprise customers within the Greater China region, including renewals, growth of Adobe solutions, customer health, and satisfaction. They will develop and implement customer strategies to drive growth and retention, cultivate strong partnerships with customer executives and decision-makers, and evangelize Adobe’s capabilities. The CSM will identify customer risks, work with the internal Adobe team to develop mitigation plans, and drive engagement with customer executives through regular success forums. They will also collaborate with sales, technical, and product experts to ensure customers derive efficient value from their investments and build a consistent approach to grow Adobe product solutions.”} autocorrect:off`
Skills
Customer Success
Enterprise Customers
Experience Cloud
Partnership Building
Adoption
Value Realization
Trusted Advisor
Adobe
Software solutions for content creation and marketing
About Adobe
Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.
Key Metrics
San Jose, CaliforniaHeadquarters
1994Year Founded
$668.9MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise Software, DesignIndustries
10,001+Employees