Mid Market Customer Success Manager
StrongDMSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Experience, SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full Time
- Salary: Not specified
- Company: Adobe
- Region: Greater China
Description: Adobe is a company dedicated to providing digital experiences. They are committed to creating exceptional employee experiences and offer market-leading benefits, including health insurance, global days off, wellness fund, and employee stock purchase programs. They also prioritize corporate social responsibility and employee engagement.
Opportunity: The Digital Experience Team is hiring a Customer Success Manager (CSM) based in Greater China. This role involves collaborating with enterprise customers, acting as a trusted advisor, and driving the adoption of Adobe Experience Cloud solutions to ensure customer value. The CSM will develop and implement a customer strategy focused on growth and retention, working closely with executive teams and other Adobe experts.
Requirements
- BA/BS degree, MBA or relevant advanced degree preferred
- 5-10 years of experience in business development, relationship management, or management consulting within the MarTech industry.
- Experience delivering significant business value, large transformation activity, or a portfolio of business.
- Strong executive presence and ability to effectively partner with and influence executive teams.
Responsibilities
- Accountable for Customer’s overall success with Adobe, including renewals, growth of Adobe solutions, customer health, and satisfaction.
- Develop mutual understanding of Adobe’s capabilities and evangelize how they build long-term value.
- Define success plans with clear deliverables and maintain regular communication with internal and external executive teams.
- Drive engagement with Customer executives through success forums.
- Identify Customer risk and work with the Adobe team to develop and execute “get well” plans.
- Partner with the internal ecosystem to grow Adobe product solutions.
Application Instructions
- Not specified in the provided text.
Skills
Customer Success
Enterprise Customers
Experience Cloud
Partnership Building
Adoption
Value Realization
Trusted Advisor
Adobe
Software solutions for content creation and marketing
About Adobe
Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.
San Jose, CaliforniaHeadquarters
1994Year Founded
$668.9MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise Software, DesignIndustries
10,001+Employees