Customer Success Analyst at Andersen Corporation

Montevideo, Uruguay

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel TechnologyIndustries

Requirements

Advanced English level both verbal and written
Helpdesk or customer support experience
Strong communication abilities
Quick adaptability to changing requirements, maintaining high-quality outcomes
Experience in reporting and data analysis
Experience in process design and improvements
Experience in designing and delivering trainings
Knowledge of the travel industry and GDS products (highly valued)

Responsibilities

Collaborate within the customer success team to deliver exceptional service, fostering transparency and trust with clients to cultivate long-lasting relationships
Ensure customers receive high-quality support and experience minimal downtime
Confirm first-level support is thorough, providing necessary training to achieve this
Coordinate with third-level support and technical partners (internal and external)
Document all activities within the ticketing system, ensuring visibility and status updates across support levels
Develop, implement, and maintain internal reporting systems to monitor and analyse KPIs and other operational metrics
Analyse monthly resolution data to create reports and offer insights to commercial and product teams
Support SLA adherence and response-time metrics
Collaborate with the SDP Help Desk and external teams for special implementations and support initiatives
Manage complex help desk issues, ensuring timely resolution and delivery
Identify and communicate product customization needs to enhance the SDP Help Desk, working with product teams to meet customer expectations

Skills

Key technologies and capabilities for this role

Customer SuccessTicketing SystemsKPI AnalysisReportingSLA ManagementData AnalysisHelp DeskClient Relationship ManagementOperational MetricsProduct Customization

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Success Analyst role?

Benefits include work in the modern Zonamerica campus with amenities, annual performance bonus plans, development opportunities in country or globally, competitive private health insurance for employees and eligible children, extra paid time off (5 extra days each year), and 3 months paid parental leave (12 weeks).

Is this Customer Success Analyst position remote or on-site?

The role is based at the modern Zonamerica campus with all amenities, indicating an on-site work arrangement.

What are the required skills for the Customer Success Analyst position?

Required skills include advanced English level both verbal and written, helpdesk or customer support experience, strong communication abilities, experience in reporting and data analysis, experience in process design and improvements, and experience in designing and delivering trainings.

What is the team environment like for this role?

You will collaborate within the customer success team to deliver exceptional service, fostering transparency and trust with clients, while coordinating with help desk, technical partners, and product teams.

What makes a strong candidate for the Customer Success Analyst role?

Strong candidates have helpdesk or customer support experience, strong communication skills, advanced English, experience in reporting, data analysis, process improvements, and training delivery, plus knowledge of the travel industry, GDS products, and nice-to-haves like API integrations, virtual cards, fintech, or Salesforce.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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