Customer Service Representative - Verifications (Remote) at Expedia

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2 + year's customer service experience
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Background in financial services
Experience with verification of income fulfillment
Knowledge of relevant computer applications and basic web functions
Knowledge of administrative procedures
Strong organizational skills with the ability to manage multiple tasks simultaneously

Responsibilities

Follow stringent data security policies and processes
Deal directly with users either by telephone and email
Respond promptly to user inquiries
Handle and resolve user questions
Obtain and evaluate all relevant information to handle and resolve user inquiries
Authenticate and upload user authorization forms
Process verification requests and forms
Direct requests and unresolved issues to the designated resource
Manage users accounts
Keep records of users interactions and transactions
Record details of inquiries, comments, concerns and actions taken
Manage administrative tasks involved with job responsibilities
Follow up on customer interactions
Complete other administrative projects and responsibilities as requested by management

Skills

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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