d) at Danaher Corporation

Krefeld, North-Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, Medical DevicesIndustries

Requirements

Abgeschlossene kaufmännische Ausbildung oder mehrjährige Erfahrung im telefonischen Kundensupport (Quereinsteiger willkommen)
Hohes Maß an Kundenorientierung, Servicebewusstsein und Fähigkeit, mit unterschiedlichen Erwartungshaltungen umzugehen
Freundliches und empathisches Auftreten sowie strukturierte, proaktive und teamorientierte Arbeitsweise
Sehr gute Deutschkenntnisse in Wort und Schrift
Basiskenntnisse in Englisch (von Vorteil)
Sicherer Umgang mit EDV-Tools und MS Office Paket (MS Axapta, Word, Excel) (von Vorteil)
Ausgeprägte Auffassungsgabe und Fähigkeit, komplexe Zusammenhänge zu erkennen (von Vorteil)

Responsibilities

Annahme und Beantwortung von telefonischen und schriftlichen Anfragen zu allen Kundenkontakten im Customer Operations Bereich
Telefonischer Kundensupport in den Bereichen Vertragsangebote, Vertragswesen und Auftragserfassung
Annahme und Beantwortung von Reklamationen aus den genannten Bereichen
Empathisch und zielführend beantworten von Kundenanfragen am Telefon und per E-Mail
Gewissenhaftes Abwickeln allgemeiner Kundenkontakte mit Fokus auf Kundenzufriedenheit
Bearbeiten allgemeiner administrativer Tätigkeiten
Gemeinsam mit Experten aus Customer Operations Fachbereichen Maßnahmen zur Steigerung der Kundenzufriedenheit entwickeln und umsetzen
Beantworten von Kundenanliegen nach festen und strukturierten Vorgaben

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone SupportWritten CommunicationContract ManagementOrder ProcessingComplaint Handling

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position in the office in Krefeld.

What qualifications are required for the Customer Service Representative role?

A completed commercial apprenticeship or several years of experience in telephone customer support is required. Quereinsteiger (career changers) are welcome, along with a high degree of customer orientation, service awareness, and skill in handling different expectations.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Radiometer?

Radiometer emphasizes a shared purpose of improving patient care through diagnostics, with a focus on innovation, perseverance, passion, and making a difference. Employees are part of a global team of over 4000 united by this mission, with opportunities to learn, grow, and shape a diverse career.

What makes a strong candidate for this customer service role?

Strong candidates have customer orientation, service awareness, and comfort in a multifunctional supportive role, with the ability to handle phone and email inquiries empathetically while improving customer experience. Experience in telephone support or a commercial apprenticeship is key, and career changers are welcome.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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