Customer Service Representative III at Strategic Data Systems

San Antonio, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, MilitaryIndustries

Requirements

DOD Secret Security Clearance Eligible
Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus
Experience in customer service and responding to requests for information
Contact center experience preferred
Knowledge of current CRM systems
Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests
The ability to multi-task, prioritize, and manage time effectively
The ability to work in a fast-paced environment with the flexibility to work nights and weekends
The ability to type at least 30 WPM
Proven experience as a data entry clerk or similar position

Responsibilities

Act as the first step in a multi-tiered support to Military Sailors and their families
Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels
Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources
Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately
Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad
Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels

Skills

Key technologies and capabilities for this role

Customer ServiceCRMPhone SupportEmail SupportChat SupportData EntryTelephone SystemsContact CenterPrinter Functions

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position at Fort Sam Houston in San Antonio, TX 78234.

What are the minimum experience and education requirements?

Candidates need four (4) years’ experience, or three (3) years with an Associates degree, or military background as a plus.

What security clearance is required?

Candidates must be eligible for a DOD Secret Security Clearance.

What are the work hours like for this role?

The position requires 24/7/365 flexibility, including the ability to work nights and weekends in a fast-paced environment.

What skills make a strong candidate for this customer service role?

Strong candidates have customer service and contact center experience, proficiency in CRM systems, the ability to multitask and build rapport quickly, typing speed of at least 30 WPM, and data entry experience.

Strategic Data Systems

Provides IT services and solutions for defense and federal agencies

About Strategic Data Systems

Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.

1854 Keller Pkwy a, Keller, TX 76248, USAHeadquarters

1997Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, AerospaceIndustries

51-200Employees