German Speaking Patient Support Coordinator
MontaSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cryptocurrency, Blockchain, FinTechIndustries
Requirements
- 1+ years of proven customer facing experience or experience as a customer service representative
- Fluent in English and German
- Willing to work weekends and irregular hours which will include night shifts
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
Responsibilities
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this customer service role remote?
Yes, this is a full-time remote position.
What are the required skills for this Customer Service Representative role?
Requirements include 1+ years of proven customer-facing experience, fluency in English and German, strong IT skills for handling technical queries, exceptional written communication, and the ability to multitask and prioritize effectively.
What is the salary or compensation for this position?
This information is not specified in the job description.
What is the work schedule like for this role?
Candidates must be willing to work weekends and irregular hours, including night shifts.
What makes a strong candidate for this customer service position?
Strong candidates have customer-facing experience, are fluent in English and German, possess empathy, problem-solving skills, and knowledge of cryptocurrency as a plus, along with multi-lingual capabilities.
Binance
Cryptocurrency exchange for trading and earning
About Binance
Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.
Valletta, MaltaHeadquarters
2017Year Founded
$9.7MTotal Funding
SERIES_ACompany Stage
Crypto & Web3, Financial ServicesIndustries
5,001-10,000Employees