Customer Service Representative (Back-Office Healthcare Account) at A1M Solutions

Makati, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Business Process OutsourcingIndustries

Requirements

A minimum of 6 months BPO experience
Healthcare experience is a PLUS, not required
Must be proficient in using Adobe Acrobat and PDF to process documents
Familiarity with MS Office applications such as MS Word and Excel is advantageous
Capable of adapting to a fast-paced training environment
Good verbal and written English skills
Willing to work onsite in Makati or Mandaluyong
Amenable to working night shifts

Responsibilities

Review providers notes
Send reminders email via e-mail and SMS
Maintain accurate records on providers interactions, transaction, feedback, etc
Making outbound calls to insurance company to follow-up on client status

Skills

Adobe Acrobat

PDF Processing

Microsoft Excel

Microsoft Word

Outbound Calling

Email Communication

SMS

Record Management

Customer Service

BPO

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees