Customer Service Representative (Back-Office Healthcare Account) at A1M Solutions

Makati, National Capital Region, Philippines

A1M Solutions Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Business Process OutsourcingIndustries

Requirements

  • A minimum of 6 months BPO experience
  • Healthcare experience is a PLUS, not required
  • Must be proficient in using Adobe Acrobat and PDF to process documents
  • Familiarity with MS Office applications such as MS Word and Excel is advantageous
  • Capable of adapting to a fast-paced training environment
  • Good verbal and written English skills
  • Willing to work onsite in Makati or Mandaluyong
  • Amenable to working night shifts

Responsibilities

  • Review providers notes
  • Send reminders email via e-mail and SMS
  • Maintain accurate records on providers interactions, transaction, feedback, etc
  • Making outbound calls to insurance company to follow-up on client status

Skills

Key technologies and capabilities for this role

Adobe AcrobatPDF ProcessingMicrosoft ExcelMicrosoft WordOutbound CallingEmail CommunicationSMSRecord ManagementCustomer ServiceBPO

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Service Representative position?

Benefits include competitive salary, health insurance with free dependents, 10% night differential, attendance bonus, paid time off, convertible to cash leave credits, performance appraisal, and work-life balance.

Is this position remote or on-site?

The position is on-site in Makati or Mandaluyong, and candidates must be willing to work onsite.

What skills and experience are required for this role?

Requirements include a minimum of 6 months BPO experience, proficiency in Adobe Acrobat and PDF, familiarity with MS Office (Word and Excel), good verbal and written English skills, ability to adapt to a fast-paced training environment, and willingness to work night shifts. Healthcare experience is a plus but not required.

What is the company culture like at ISTA Solutions?

The company prioritizes employee satisfaction, work-life balance, long-term success, life-long learning, strong culture, values-driven leadership, continuous learning, innovation, and an all-inclusive environment where everyone thrives.

What makes a strong candidate for this Customer Service Representative role?

A strong candidate has at least 6 months of BPO experience, proficiency in Adobe Acrobat/PDF and MS Office, good English communication skills, adaptability to fast-paced training and night shifts, and a team player mindset ready to contribute to the company's mission.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees

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