[Remote] Customer Service Representative (Apparel eCommerce) at Remote

Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Apparel & Fashion, E-CommerceIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceProfessional WritingEnglish CommunicationOrder ManagementInventory KnowledgeShipping & ReturnsCRM SoftwareZendeskeDeskProblem-SolvingOrganizationEmpathyMulti-taskingOutbound Calling

Questions & Answers

Common questions about this position

Is this customer service role remote?

Yes, the position is fully remote.

What are the work hours for this position?

The role requires full-time work from 9 AM - 5 PM EST.

What skills are required for the Customer Service Representative role?

Key requirements include excellent written and verbal English communication skills, previous customer service experience (preferably in apparel eCommerce), strong organizational and problem-solving skills, and proficiency in email management tools and basic CRM software.

What experience is preferred for this job?

Previous experience in customer service, preferably in an apparel eCommerce setting, is required, along with comfort making outbound calls.

What makes a strong candidate for this customer service position?

A strong candidate will have excellent English communication skills, customer service experience in eCommerce, proficiency with CRM tools like Zendesk, and a professional, empathetic approach with strong problem-solving abilities.

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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