LATAM Technical Support Engineer (Buenos Aires)
Pipe17Full Time
Entry Level & New Grad
Candidates should possess excellent written and verbal English communication skills, previous experience in customer service, preferably in an apparel eCommerce setting, a strong understanding of customer service etiquette with a professional and empathetic approach, the ability to comprehend and apply company policies accurately, proficiency in email management tools and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus), strong organizational and problem-solving skills, and the ability to multitask and handle customer inquiries with efficiency.
The Customer Service Representative will respond promptly and professionally to customer inquiries via email and phone, addressing concerns related to online orders, including lost shipments, stock availability, charge issues, and returns. They will maintain accurate records of customer interactions and issues, coordinate with other teams to resolve customer concerns efficiently, provide a positive shopping experience by ensuring courteous and effective communication, assist in resolving charge disputes and processing refunds when needed, and occasionally make outbound calls to customers to provide resolutions or clarifications.
Global employment platform for payroll management
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.