[Remote] Customer Service Representative (Apparel eCommerce) at Remote

Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Apparel & Fashion, E-CommerceIndustries

Requirements

Candidates should possess excellent written and verbal English communication skills, previous experience in customer service, preferably in an apparel eCommerce setting, a strong understanding of customer service etiquette with a professional and empathetic approach, the ability to comprehend and apply company policies accurately, proficiency in email management tools and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus), strong organizational and problem-solving skills, and the ability to multitask and handle customer inquiries with efficiency.

Responsibilities

The Customer Service Representative will respond promptly and professionally to customer inquiries via email and phone, addressing concerns related to online orders, including lost shipments, stock availability, charge issues, and returns. They will maintain accurate records of customer interactions and issues, coordinate with other teams to resolve customer concerns efficiently, provide a positive shopping experience by ensuring courteous and effective communication, assist in resolving charge disputes and processing refunds when needed, and occasionally make outbound calls to customers to provide resolutions or clarifications.

Skills

Customer Service

Professional Writing

English Communication

Order Management

Inventory Knowledge

Shipping & Returns

CRM Software

Zendesk

eDesk

Problem-Solving

Organization

Empathy

Multi-tasking

Outbound Calling

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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