Job Title: Customer Service Representative (Amazon Experience) – Remote, Full-Time

Position Overview

We are seeking a highly skilled and personable Customer Service Representative (CSR) with prior Amazon experience to join our expanding remote team. This is a full-time, permanent role for an individual who is fluent in English, quick-thinking, clear and efficient in communication, and genuinely pleasant to interact with. In this position, you will manage general inbound phone inquiries, primarily from customers without internet access, assisting them with order placements and addressing basic questions about products and services.

Requirements

• Proven experience in Amazon customer service (voice support preferred).
• Excellent verbal communication skills in English, characterized by clarity, fluency, and friendliness.
• Ability to think quickly and communicate efficiently, getting straight to the point.
• Positive attitude and a customer-first mindset.
• Must be reliable, professional, and capable of working independently from home.
• Strong attention to detail and adherence to procedures.

Responsibilities

• Answer inbound customer phone calls in a professional and friendly manner.
• Assist customers in placing orders via phone.
• Provide product information and guide customers in selecting appropriate items.
• Handle inquiries related to order status, delivery, and general questions.
• Maintain accurate call and order records.
• Uphold excellent customer service standards and positively represent the brand.
• Collaborate with the team to drive continuous process improvement.

Additional Details

• Employment Type: Full-Time
• Workplace: Remote
• Language: English (en)
• Published: 2025-07-10