Customer Support Specialist
UpshopSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Customer ServiceIndustries
Requirements
Proven experience in Amazon customer service, preferably voice support, is required. Candidates must possess excellent verbal communication skills in English, be clear, fluent, and friendly, and demonstrate quick thinking with an efficient, no-nonsense approach. A positive attitude, customer-first mindset, reliability, professionalism, and the ability to work independently from home with strong attention to detail and adherence to procedures are essential.
Responsibilities
The Customer Service Representative will handle general inbound phone inquiries, primarily assisting customers without internet access with order placements and answering basic questions about products and services. Responsibilities include answering calls professionally and friendly, providing product information, assisting with order status and delivery inquiries, maintaining accurate records, upholding customer service standards, and contributing to process improvement.
Skills
Amazon customer service
Voice support
English fluency
Communication skills
Order placement
Product information
Customer service
Attention to detail
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees
Benefits
Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events
Risks
AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.
Differentiation
Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.
Upsides
Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.
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