Customer Service Representative at Aptiv

Ramos Arizpe, Coahuila, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Experience in the Customer service area (3 years minimum)
Bachelor's degree
Advanced English level
Experience in customer-specific requirements & portals
Self-directed, solution-oriented, and focused on results
Ability for decision making, analytical skills
Results oriented
Able to plan priorities
Main contact for the Plant's communication and problem-solving
SAP system expert

Responsibilities

Monitor Delivery Status to the Customer for NA Plants in a centralized area
Use Red Flags to visualize Critical FG
Detect discrepancies between Customer Releases and production Planning
Prevent Outbound Premium Shipping and Customer delivery risks without proper escalation
Customer Demand Analysis
Release the covered coordinator
Main coordinator for Customer updates (Single Point Contact)
PF control / CR follow-up
Portal's monitoring/follow-up
Escalation process on delivery risks
Idoc’s process follow-up
ASN correct transmission follow-up
Debits control & Follow up
Enterprise operating system
Customer service training process
SAPERPY

Skills

SAP

Customer Service

ERP

Customer Portals

Idoc

ASN

Escalation Management

Demand Analysis

Analytical Skills

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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