Connectly

Customer Service - Project Administrator (AU Technology, WFH)

Philippines

$48,000 – $72,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, Customer ServiceIndustries

Requirements

Candidates should possess experience as a Project Administrator, strong administration skills, excellent communication and presentation skills, and professional experience in processing pre-sales orders, invoicing, and logistics. It is beneficial to have strong organizational, time management, and prioritization skills, as well as strong rapport-building skills with internal departments and external customers and vendors.

Responsibilities

As a Project Administrator, you will set up customer accounts and establish relative financials, process sales-orders, manage customer and vendor stock ETA’s, organize logistics, as well as invoicing and project reconciliations, ensuring company policy and process is adhered to at all times. You will serve as a point of contact for internal and external stakeholders, process external customer orders with accuracy and time efficiency, maintain and manage customer ETA’s and order dispatches with detail and ownership, and manage logistics for incoming and outgoing customer orders. Additionally, you will liaise with inter-company departments and stores to produce successful outcomes, attend project team and operational meetings, and be effective with communication and accountability.

Skills

Project Administration
Administration Skills
Communication
Presentation Skills
Order Processing
Invoicing
Logistics
Organizational Skills
Time Management
Prioritization
Relationship Building

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.

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