Connectly

Customer Service Loan Officer (AU Financial Services, WFH)

Philippines

A$48,000 – A$54,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Requirements

Candidates must possess a minimum of 3 years’ experience in a finance-related business, completing financial and other administrative tasks, and a background in finance, lending, or a related field. Proficiency in MS Office and strong communication and collaboration skills, particularly when interacting with loan customers, are essential, along with prior experience operating in Australia or other western countries being preferred.

Responsibilities

The Customer Service Loan Officer will prepare customer loan documents for execution via DocuSign, prepare payment files for approval, prepare customer Welcome Letters, prepare and issue customer fee invoices, process customer loan variation requests, create new customers ensuring proper loan configuration and document uploads, process transactions requiring manual intervention, update customer profiles, manage wholesale customer updates, and perform other duties as required to support the company's objectives.

Skills

MS Office
Customer Service
Loan Documentation
Payment Processing
Loan Variations
Customer Profile Management
Communication
Collaboration

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.

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