Customer Service Associate II at Dollar Tree

Lithonia, Georgia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
High level of integrity is required
Proficiency in basic math for cash accounting is required

Responsibilities

Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
Merchandising and stocking as needed
Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Managing sales transactions while working assigned cash register
Maintaining security of cash and protecting company assets
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceRetail OperationsMerchandisingCash RegisterStockingCleaningCommunicationProblem-SolvingOrganizational Skills

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Service Associate II position?

Dollar Tree offers medical, pharmacy, dental, and vision insurance, along with an Employee Assistance Program, retirement plans, educational assistance, and more to support health, wealth, and mental well-being.

Is this a full-time or part-time position?

This is a part-time position.

What is the salary for the Customer Service Associate II role?

This information is not specified in the job description.

What skills and experience are required for this role?

A high school diploma or equivalent is preferred, along with previous customer service experience in retail or similar environments. Required skills include excellent customer service and relationship management, strong organizational and communication skills, problem-solving and decision-making, high integrity, basic math proficiency, and the ability to lift 30-50 lbs. with physical demands like standing and lifting.

Is this position remote or in-store?

This is an in-store position involving daily operations like merchandising, stocking, cleaning, and cash register duties at the assigned store.

Dollar Tree

Value retailer offering low-cost everyday items

About Dollar Tree

Dollar Tree operates over 8,000 stores and 25 distribution centers, providing a variety of products such as party supplies, home décor, health and beauty items, seasonal goods, and food at low prices. The company sources its merchandise globally, allowing it to offer high-value items that appeal to customers looking for affordable everyday and holiday essentials. Unlike many retailers, Dollar Tree maintains a strict pricing model where most items are priced at one dollar, which helps attract a diverse customer base. The company's goal is to adapt to market changes while ensuring customer satisfaction through a dedicated workforce and creative strategies.

Chesapeake, VirginiaHeadquarters

1986Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Dollarama could impact Dollar Tree's market share.

The multi-price strategy might alienate traditional Dollar Tree customers.

Economic pressures could reduce demand for non-essential product lines.

Differentiation

Dollar Tree offers a wide range of products at extreme value prices.

The company sources merchandise globally to provide high-value items at low costs.

Dollar Tree operates over 8,000 stores across the U.S. and Canada.

Upsides

Expansion of private label brands can increase profit margins and customer loyalty.

Enhancing e-commerce capabilities can capture a larger share of the online retail market.

Partnerships with local suppliers can reduce supply chain disruptions.

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